Alumnae Coordinator

Referral Relations Management - Act as the primary contact for alumnae, addressing inquiries and facilitating ongoing relationships. Provide resources and referrals for alumnae seeking ongoing support in their recovery journey, including counseling, support groups, and educational opportunities or facilitating re-admissions if necessary. 

Data Management – Manage the Vista Research engagement process and conduct Vista survey audits. Maintain accurate records of follow up attempts, outcomes data, alumni participation, including sign-in sheets and attendance data. 

Alumnae Follow-Up – Provide phone support for alumnae throughout their first year of recovery, with scheduled calls at 2 weeks, 30 days, 60 days, 90 days, 6 months, 9 months, and 1 year after discharge. 

Alumnae Engagement - Develop a comprehensive strategic plan that outlines key tactics for growing alumni engagement by 15% year over year. 

Alumnae List Ownership- Responsible for creating a process and following up with alumnae in a way that is organized, systematic, and effective, that ensures all alumni have been contacted and/or engaged.  

Alumnae Volunteer Oversight - Recruit, train, and assign tasks to alumnae volunteers for programs and events, ensuring they feel supported and appreciated in their roles. This includes managing the alumnae committee and coordinating regular meetings with the committee chair. 

Event Coordination - Plan and coordinate alumnae events, including logistics, scheduling, and communication, ensuring a safe and welcoming environment. This includes weekly alumnae meetings, Family Support group, and other events to be planned. Coordinate alumnae speakers for the “Circle of Life” event.  

Resource Management - Purchase supplies, gifts and snacks for alumnae events and initiatives. 

Social Media and Digital Marketing - Manage alumnae outreach through social media channels and digital marketing campaigns to enhance engagement and awareness. Oversee Google and Yelp reviews 

Collaboration - Coordinate with the Director of Admissions on alumni follow-up initiatives, ensuring alignment in outreach efforts. Ensure effective follow-up with alumni through Admissions team. 

Admissions Overflow Support- Must be willing and competent in answering the phones and facilitating admissions should there be periods of high call volume between alumnae events, including entering data into the CRM and supporting the client from first call to admission.  

Confidentiality - Adheres to confidentiality laws including 42CFR Part 2, HIPAA and HITECH as well as all NDFW policies and procedures including Code of Ethics. 

Other duties as assigned