Operations Director

OPERATIONS DIRECTOR

The New Braunfels Youth Collaborative’s (NBYC) mission is to inspire and uplift the next generation by providing dynamic and inclusive out-of-school time activities and resources to teens. As a 501(c)3, non-profit organization serving 12- to 18-year-olds in 6th – 12th grade, the NBYC is committed to nurturing the potential of young minds, fostering personal growth, and creating a well-rounded out-of-school experience.

At the New Braunfels Youth Collaborative, we are building a bridge between school and home through the creation of the Mill Street Youth Center. A safe and supportive space, the Center will welcome all middle school and high school-aged youth in New Braunfels during their out-of-school time (after school, weekends, school holidays, summer).

GENERAL PURPOSE: Reporting to the Executive Director, the Operations Director is responsible for overseeing critical aspects of the organization’s operations including information technology, facilities management, data collection and analysis, human resources, accounting, contracts, purchasing, and risk management.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Business Operations

• Develop and implement operational policies and procedures that improve efficiency and productivity.
• Monitor and analyze operational performance metrics, identifying areas for improvement and implementing changes as necessary.
• Manage the organizations risk profile, including identifying potential risks and developing strategies to mitigate them.
• Oversee the management of IT functions to ensure the organization has the technological support needed to run effectively and efficiently.

Facilities and Infrastructure

• Oversee all aspects of campus needs and serve as liaison for contractors and vendors providing services to the facility (i.e. pest control, landscapers, etc.).
• Supervise Facility Manager to ensure safe, clean facilities, and develop maintenance programs.
• Maintain vehicle fleet for agency, ensure all vehicles are running well and up to date on inspections
• Serve as POC for external business vendors, updating the leadership team regarding project updates, proposals, and planning (i.e. insurance policies, IT contracts, etc.)
• Oversee facility rentals and procedures.

Human Resources

• Serve as POC with contracted PEO (Professional Employer Organization) to ensure efficient delivery of services such as recruitment, payroll, benefits, onboarding, and performance evaluation.
• Work with Leadership Team to set strategy for staffing.
• Facilitate updates to employee manual of procedures.
• Assure that all paperwork for volunteers and mentors is completed and up to date.

Administration

• Coordinate and implement the communications and logistics for board, staff, and other meetings as needed—including scheduling, taking minutes, set up/clean up, etc.
• Work closely with Executive Director, Leadership Team and Bookkeeper to ensure accurate and timely coordination of day-to-day financial operations.

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor's Degree; AND three years’ experience non-profit office administration, data management, business management, and fiscal reporting; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

·      Must possess a valid Texas Driver’s License.

·      First Aid and CPR certifications are required and can be obtained within six months of hiring.

Required Knowledge of:

·      Principles and practices of administrative management, fiscal management, supervisory skills and program administration.

·      Facility organization, operations, policies, and procedures.

·      Experience planning and managing budgets.

·      Best practices for maintenance and operation of education, recreation, and/or fitness facilities.

·      Strong communication skills.

·      Ability to manage data and translate into meaningful reporting.

·      Familiarity with local community resources and regional community services programs.

·      Familiarity with quality criteria for after school programs.

·      Familiarity with youth development principles for middle/high school aged youth.

Required Skill in:

·      Establishing and maintaining cooperative working relationships with program partners.

·      Supervising staff, and delegating tasks and authority.

·      Collecting data, preparing special reports, and effectively presenting program information and outcomes.

·      Managing expenses and revenues to achieve a targeted goal.

·      Monitoring operations and assuring programs are conducted in a safe and appropriate manner.

·      Assessing and prioritizing multiple tasks, projects and demands.

·      Operating a personal computer utilizing a variety of business software.

Physical Demands / Work Environment: 

·      Work is performed in a standard office environment and in recreation facilities.

SALARY AND BENEFITS:

Starting pay: $65,000-80,000 (negotiable dependent upon qualifications)

Additional benefits will be discussed during the interview process. NBYC is committed to providing benefits that will enhance the well-being of our staff members.

EEO:

NBYC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.

HOW TO APPLY FOR THE PROGRAM DIRECTOR ROLE:

Please submit a resume and cover letter in PDF format via e-mail to: stacey@thenbyc.com.

Please put "Operations Director" and your last name in the subject heading.

Your cover letter should be in PDF format and answer two questions:

             1) Describe your experience in managing high level administrative functions.

2) How does the Operations Director goal align with your personal mission?