What are the responsibilities and job description for the Director of Operations position at Chick-fil-A?
Director of Operations Role
At Chick-fil-A De Zavala, the Director of Operations position is more than just a job — it’s an opportunity to lead and influence the overall success of our restaurant operations. Our team is focused on delivering outstanding experiences by serving high-quality food and fostering a positive, high-performing atmosphere for both guests and team members. Chick-fil-A is proud to offer meaningful growth opportunities for people from all backgrounds. We’re seeking driven, friendly leaders who are passionate about service and ensuring every guest has a memorable experience. You’ll receive all the training and support needed to succeed in this leadership role.
Director of Operations Description:
Works together with the other restaurant leaders, overseeing their growth and work, in order to accomplish the Franchise Owner/Operator’s vision for the restaurant. A Director will serve in Kitchen or Hospitality operations, driving sales, profit, and morale while maintaining quality of taste, speed, cleanliness, and an attentive and courteous team. Position yearly earnings is based on hourly wages earned from a 40-60 hour work week.
Outcomes:
- Leads by example
- Leads the team in their area of the business (Operations, Kitchen, Marketing, Training, Catering, or Hospitality)
- Partners with the Franchise Owner/Operator
- Practices cost efficiency for food, condiments, and paper items to ensure a profitable business
- Ensures customer satisfaction at all times
- Engages in immediate problem resolution and short-term plans to correct critical issues
- Drives financial performance and provides feedback to leadership and suggest operational actions required to achieve financial targets
Behaviors:
- Smiles
- Honest
- Positive attitude
- Optimistic
- Speaks loudly and enthusiastically
- Tenacity to carry through on projects
- Chemistry with rest of team
- Reliable
- Attention to details
- Proactive
- Consistent with Chick-fil-A’s companywide culture
- Calm under pressure
- Multitask to lead a number of projects at the same time
- Loves serving people
Benefits we offer:
- Health, Dental, and Vision Insurance
- Vacation
- Paid time off
- Paid Training
- Free employee and family meals
- Sundays off
- Career Options to become a CFA Franchisee or Staff member for CFA Inc.
- 100% PAID TUITION at our partner school Point University (https://point.edu)
- Remarkable Futures Scholarships Opportunity ($2500 - $25000)
- Competitive Wages
- Professional & Leadership Development
- Community-oriented Environment
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $20 - $25
