MINISTRY CARE NAVIGATOR

New Birth Missionary Baptist Church is a vibrant and rapidly growing ministry located in Lithonia, Georgia. Dedicated to spreading the message of Jesus Christ, New Birth focuses on transforming lives through worship, fellowship, and community outreach. The church serves a diverse congregation committed to spiritual growth, social justice, and community service.

Under the dynamic leadership of Senior Pastor Dr. Jamal H. Bryant, New Birth emphasizes innovative worship experiences that blend contemporary and traditional elements, creating an atmosphere that is both spiritually uplifting and culturally relevant. Dr. Bryant’s visionary leadership and passionate preaching have invigorated the congregation, fostering a community that is engaged, supportive, and mission focused.

With a rich history and a forward-looking vision, New Birth Missionary Baptist Church stands as a beacon of hope and a catalyst for positive change in the greater Atlanta area and around the world. The church’s dedication to fostering a loving, inclusive, and supportive community empowers individuals to live out their faith in meaningful and transformative ways.

Position Summary:

The Care Navigator serves as the frontline connection for individuals who contact New Birth Missionary Baptist Church seeking financial assistance, resource support, spiritual care, and emotional guidance. This role is responsible for assessing needs, offering ministerial support, and guiding individuals through the church’s “Care System”, which includes community resources, bereavement care, and counseling services. The Care Navigator ensures that each individual receives compassionate attention, prayer, and strategic guidance while being connected to the appropriate internal or external resources. The omission of specific duties for this position does not exclude them if the work is similar or related. Other duties may be required and assigned.

Key Responsibilities:

Ministerial and Emotional Support

· Serve as the first point of contact for individuals in need of financial or resource assistance.

· Provide spiritual encouragement, prayer, and uplifting conversation to those seeking support.

· Demonstrate Christ-centered care, offering hope and guidance to those in crisis or transition.

Assessment and Referral

· Conduct individualized care assessments to determine the specific needs of each person.

· Develop a Personalized Care Plan for each case, guiding individuals to the appropriate support services.

· Refer individuals to the appropriate department, including:

o Community Resources Department for financial assistance and benevolence support.

o Bereavement Ministry for grief support and funeral assistance.

o Counseling Services for mental health, emotional healing, and spiritual guidance.

Other internal church ministries or external partners that align with the individual's needs.

Case Management & Follow-Up

· Maintain accurate documentation of interactions, capturing the individual’s story, need, and response plan.

· Responsible for gathering confidential information and documentation from clients.

· Track referrals and follow-up to ensure individuals receive the help they need.

· Collaborate with internal teams and external organizations to provide holistic care solutions.

Collaboration & Community Engagement

· Work closely with pastoral staff, Community Resources Department, outreach teams, and community partners to expand support resources.

· Stay informed about available local, state, and national assistance programs to provide comprehensive referrals.

· Participate in church and community outreach efforts, ensuring accessibility to care resources.

Administrative & Training Responsibilities

· Develop and maintain a resource directory of internal and external support services.

· Train and support volunteers or ministry teams assisting with outreach and care initiatives.

· Provide reports and updates to the Director of Ministries and Outreach regarding trends, case outcomes, and areas of need.

Qualifications:

Spiritual & Personal Qualifications

· Committed Christian faith and alignment with New Birth’s mission and values.

· A heart for ministry, compassion, and servant leadership.

· Strong sense of discernment, empathy, and patience when working with individuals in crisis.

· Maintaining high levels of confidentiality and ensuring anonymity when working with our clients and supporting staff.

Education & Experience

· Bachelor’s degree in Pastoral Care, Social Work, Psychology, Counseling, or a related field preferred.

· 2 years of experience in pastoral care, social services, case management, or a similar role.

· Experience in crisis intervention, community outreach, or counseling is highly desirable.

Skills & Abilities

· Excellent communication and listening skills, with the ability to offer emotional and spiritual support.

· Strong organizational and documentation skills to track and manage cases effectively.

· Ability to work collaboratively across departments and with external partners.

· Proficiency in Microsoft Office, database systems, and case management software.

· Sensitivity to confidentiality and ethical considerations in ministry and social services.

Compensation and Benefits:

• Annual Salary Range: $45k to $50k Annually
• Compensation commensurate with experience and qualifications.
• Benefits package available for full-time employment.

Working Conditions & Expectations:

· This role requires flexibility, as some situations may demand after-hours response.

· The position is on-site at New Birth Missionary Baptist Church, with occasional field visits as necessary.

· Attendance at staff meetings, training sessions, and church events is expected.

· Must be willing to undergo background check and pastoral oversight.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $45,000 - $50,000