Information Technology Generalist

Description

Information Technology Generalist

Reports To: IT Manager

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Position Summary: 

The IT Generalist is responsible for supporting and maintaining the company’s IT infrastructure, including hardware, software, and networking systems. This hands-on role manages the IT help desk and ensures system uptime, end-user support, and the implementation of IT best practices across office and production environments.

Essential Duties and Responsibilities:

•  Manage IT help desk operations, ensuring timely resolution of user issues and strong customer service
• Install and configure operating systems, software releases, and system upgrades
• Evaluate and apply patches and fixes; resolve software-related issues
• Support end-user needs including troubleshooting, account maintenance, and training
• Monitor and analyze system performance, including network and disk utilization
• Configure fault-tolerant systems and proactive monitoring to maximize uptime
• Perform IT inventory assessments, documentation, and procedural updates
• Conduct hardware and software evaluations to support business goals
• Participate in team initiatives to automate tasks and streamline IT processes
• Install and terminate cabling and fiber as needed for IT infrastructure
• Communicate clearly and effectively with coworkers and management
• Maintain professionalism and a positive attitude in all interactions
• Perform additional tasks as assigned by the I.T. Manager or senior IT leadership
• Work outside normal production hours as required for system maintenance or implementations

Qualifications

Desired Skills and Experience:

• BA/BS in Computer Science, Information Systems, or equivalent work experience
• 4 years of experience with Microsoft Windows administration in environments supporting 40 users
• 3 years of experience in Windows Server environments (2003/2008/2012/2016)
• Experience with Active Directory and Group Policies (software deployment, security, login/logout scripts)
• 2 years of experience operating and managing Windows Server Infrastructure
• Knowledge of virtualization technologies (e.g., VMware, Hyper-V)
• Practical exposure to storage and data management solutions, Intel-based servers, NAS technologies
• Familiarity with remote user support via VPN
• Strong troubleshooting and technical problem-solving abilities
• Excellent customer service skills
• Clear written and verbal communication skills
• Ability to collaborate with cross-functional teams
• Willingness to take initiative and support projects outside core responsibilities

Work Environment and Physical Requirements:

• Office Setting / Food Production Setting / Warehouse Setting
• Must comply with all safety policies, including the use of PPE where required
• Applicants may be subject to pre-employment and random drug testing
• Ability to lift up to 50 lbs.
• Sit, stand, walk, bend, twist, reach, lift, and grasp as needed
• May be required to work in office, food production, or warehouse environments
• May be required to sit, stand, or walk for extended periods