What are the responsibilities and job description for the Manager, Technology Services position at New Allen Matkins Website Template?
About Allen Matkins
For more than 45 years, Allen Matkins has worked with clients drawn to us by our reputation for market-leading solutions, pragmatism, exemplary quality, approachability, and our unparalleled network of contacts and connections in business and government. Founded with deep roots in real estate, the firm has leveraged that foundation to grow and build prominent environmental and natural resources, land use, litigation, corporate, tax, labor and employment, and bankruptcy/restructuring practices which allow us to partner with clients across myriad industries and markets. Our firm’s success is driven by our commitment to hiring and developing top talent, ensuring a team that delivers exceptional work and service to our clients. We are guided by our core values: our people are our most important resource; we have a commitment to quality work, all the time; and we work as a team with each other and with our clients - we foster camaraderie.
About the Position
The Manager, Technology Services directs onsite technical support and technology operations across the firm, ensuring consistent, high-quality user experiences. This role manages support operations, oversees technology assets, and partners with IT teams to improve systems and service delivery.
Essential Duties and Responsibilities:
- Lead and manage the in-office technical support team, ensuring timely and effective resolution of technology issues
- Oversee hardware and software deployment, maintenance, and troubleshooting to deliver a consistent, high-quality user experience
- Establish and maintain standard procedures for support operations, including imaging, configuration, and equipment management
- Monitor performance metrics, analyze support trends, and implement improvements to enhance service delivery and efficiency
- Provide hands-on technical assistance and backup support as needed
- Train and develop business professionals in technical skills and customer service best practices
- Collaborate with IT leadership and partner teams, including Service Desk, Network Infrastructure, and Training, to align operations with Firm goals
- Manage the full lifecycle of IT assets and inventory, including computers, peripherals, printers, and AV systems
- Participate in technology projects and initiatives, contributing to planning, execution, and successful implementation
- Perform other duties and special projects as assigned
Education and/or Experience:
Bachelor's Degree in Technology or related field preferred. A minimum of five (5) years’ progressive experience providing technical support in a client-server enterprise environment required. Three (3) or more years of prior management experience required. Legal industry experience highly preferred.
Qualifications:
- Minimum of 5 years’ experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office suites
- Experience with Microsoft Exchange and document management systems (e.g. NetDocuments, iManage) preferred
- Proficient in hardware configuration and support for workstations, laptops, and printers
- Strong technical knowledge of IT systems and services used in law firms or other professional services environments
- Experience using service desk management software to track support requests and performance metrics
- Demonstrated good judgment and ability to maintain confidentiality
- Strong understanding of firm workflows and processes
- Highly organized, detail-oriented, and able to multitask and prioritize with minimal supervision
- Excellent written and verbal communication skills; able to interact effectively with all levels of firm personnel
- Ability to lift up to 50–75 pounds
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Allen Matkins is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, medical condition, physical or mental disability, veteran status, all other characteristics prohibited by law, or gender identity and/or expression.
California Consumer Privacy Act
We will collect the personal information you provide in connection with this application as well as information included with any other document(s) you provide us. We may use this information to evaluate your application and consider you for employment with Allen Matkins. We may share this information with third parties for any of the following purposes: (i) to confirm the accuracy of the information provided; (ii) to conduct a background check; (iii) to confirm or evaluate potential conflicts of interest; and/or (iv) to check references. If you accept an offer with Allen Matkins, we may use this information to provide you with the benefits of your employment. Our employees' personal information is governed by our Privacy Policy, available at https://www.allenmatkins.com/disclaimers/privacy-policy.html.
Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Compensation
Allen Matkins is an Equal Opportunity Employer and offers a competitive compensation & benefits package. The anticipated base salary range for this full-time role is $120,000.00- $150,000.00 per year. Actual salary will depend upon a number of factors, including, but not limited to, relevant experience, job-related skills, qualifications, and location.
The base salary range displayed on the job posting reflects the estimated range for new hire salaries for the position. The actual offered base salary will be determined by work location and additional factors, including, but not limited to, relevant experience, job-related skills and qualifications. The pay range is subject to change at any time dependent on a variety of internal and external business factors.
Salary : $120,000 - $150,000
