What are the responsibilities and job description for the Emerging Technology Operations Manager position at Front Porch Communities and Services?
| The Emerging Technology Operations Manager is responsible for overseeing a team of project managers and their emerging technology initiatives, ensuring efficient delivery of solutions and high customer satisfaction. | |||
| ESSENTIAL FUNCTIONS | |||
| The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch. Additional responsibilities may be assigned in the future and may also be considered essential to the role:
* Assist in design and, upon approval, execute a long-term technology roadmap that aligns the organization's mission, goals and values. * Manage the day-to-day operations of the Emerging Technology team, overseeing their collective projects to ensure customer satisfaction and alignment with strategic objectives by translating strategic objectives into actionable project plans, managing schedules, and cultivating a high-performing team. * Provide detailed project updates, timelines, resource coordination, and guidance to team members, and escalate significant issues with proposed solutions as appropriate. * Maintain robust cybersecurity protocols and ensure compliance with data privacy regulations for all emerging technology initiatives. * Supervise the provision of Tier 3 support for operationalized solutions and in-service the Technical Operations Tier 1 and Tier 2 teams for support and maintenance to ensure effective customer support. * Ensure effective backup, disaster recovery, and business continuity plans are in place and regularly reviewed and maintained. * Oversee the team's responsibilities in analyzing requirements, researching solutions, supporting the Request For Proposal (RFP)/selection processes, and developing, implementing, and documenting technical solutions ensuring all deliverables meet ETECH (needs to be defined before acronym is used) standards of quality and integrity. * Collaborate cross-functionally with business leaders, internal experts, external vendors and other IT teams to integrate knowledge and ensure solutions meet project requirements and Service Level Agreements (SLAs). * Frequent travel (approximately 30%-40%) may be required within California to Front Porch locations to support in-person implementation, training, and services as needed by the team. * Perform all other related duties as assigned.
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| EDUCATION OR EQUIVALENT QUALIFICATIONS | |||
| Essential/Preferred | Type | Specialization | Equivalent Experience instead of Education |
| Essential | Bachelor's Degree | Business, Computer Science, Computer Systems Technology Engineering, or Information Systems. | Associates Degree/Two years of College plus Two years of related work experience or Four years of related work experience |
| Preferred | Master's Degree | Business, Computer Science, Computer Systems Technology Engineering, or Information Systems. |
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Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws.
