Scheduling & Client Experience Coordinator (High-End Residential)

Please do NOT apply through ZipRecruiter.Qualified candidates should apply online at_ https://www.newagedc.com/employment-application.htmlA Higher Standard...Our goal is to not only be a top lighting installation company, but to excel as a leader in the lighting industry. We rely on the expertise of our qualified staff to help us achieve this and currently have an opportunity available through our Silver Spring, MD office for the following:The Scheduling & Client Experience Coordinator will be a critical contributor to our mission to offer cutting-edge, energy efficient lighting and superior customer service to our clients. The Scheduling & Client Experience Coordinator is responsible for processing client requests by coordinating office operations with technician schedules in order to ensure organizational effectiveness and efficiency. As our "Air Traffic Controller," you will manage the complex dispatch board, route electricians efficiently to minimize windshield time, and provide proactive "white-glove" communication to our clients consisting of homeowners, interior designers and custom builders. This position is full-time and in-person with dedicated office space in Silver Spring, MD. Employment Details:Full time employment with competitive wages ($23.00 - $28.00 / hour or $48,000 - $58,000/year based on experience) and a comprehensive benefit packageEmployer-sponsored CareFirst health insurance planPaid time off for personal/vacation days and holidaysPaid training opportunities401(k) retirement planDental & vision insurance optionsDisability, life insurance and many other voluntary benefit optionsResponsibilities:Communicate with customers, employees, and vendors by phone, email and chat application to organize and schedule technicians. Answer the main phone line immediately with a polished, professional presence.Act as the "Air Traffic Controller" by managing and ruthlessly optimizing the daily service schedule, routing technicians efficiently to minimize windshield time across the D.C./MD metro area.Provide proactive "white-glove" client communication, including sending ETA texts and following up on service timelines before techs arrive.Conduct "day-after" follow-up calls to ensure client satisfaction, confirm Lutron systems are working perfectly, and request 5-star Google reviews.Proactively track open parts orders and follow up with clients to schedule return service as soon as materials arrive.Assist with proposal preparation.Participate in the quality assurance process.Participate in launching and implementing new products.Applicant Requirements:At least 2 years of in-office customer service experience, preferably as a dispatcher, high-end automotive service advisor, or medical/dental front-desk manager.A proactive "hustle" mentality and a polished phone presence—must be comfortable speaking with high-net-worth homeowners and busy custom builders.Experience in the residential electrical or custom integrator (CI) service industry a plus!High School Graduate or GEDSpeak, read, and write EnglishPossess a valid driver's licenses and reliable transportationComply with our background/driver screening policiesEffective communication - verbal and electronic (email, web forms, text messages)Smartphone (Android or iOS)Knowledge & Skills:Conscientiousness, attention to detail and high level of accuracyAbility to maintain a high level of confidentialityAccuracy in preparing and entering informationWindows PC, Production/Scheduling Software, Google Workspace & MS OfficeAnalytical and problem solvingEffective organization and time management abilitiesExcellent interpersonal skills Please do NOT apply through ZipRecruiter.Qualified candidates should apply online at_https://www.newagedc.com/employment-application.html---- Company DescriptionNew Age Lighting and New Age Electric, Inc. are one and the same, with the same team of skilled professionals dedicated to illuminating homes in the Washington D.C. metro area.We recently launched our new brand, New Age Lighting, to clearly define our focus and passion: creating transformative lighting experiences.With over 35 years of experience, we have the expertise to bring your vision to life.Our team of electricians and lighting designers are dedicated to providing comprehensive solutions, from innovative design concepts to flawless installation.We believe in building lasting relationships with our clients, and we're committed to exceeding their expectations on every project.At New Age Lighting, we value our employees and invest in their success through competitive compensation, excellent benefits, and ongoing training.

Salary : $48,000 - $58,000