Director of Report Auditing Service

About The Company

We believe each of us deserves the opportunity to get all that we can from our money. Since 2022, Nevly has been on a mission to design and build products that empowered every individual to do just that. We are rapidly innovating - pushing boundaries, experimenting boldly, and continuously learning - to create solutions centered around tackling the most challenging aspects of financial health with a focus on elevating the human experience.

As we continue on this journey we keep focus on the fact that two things are essential to our success: our people and our culture. We value talented people who are passionate about solving extremely hard problems and who possess an unwavering level of empathy for those we are charged with serving. We embrace a culture of experimentation and one that focuses on continuous improvement and learning.

Nevly can best be defined by collaborative, trusting, thought-provoking, outcome-driven environments inside of a forward-thinking organization that looks to push boundaries. One that encourages diversity of thought and creative solutions that are in the best interests of our customers.

About The Role

Nevly is seeking a Director of Report Auditing Service (the “Director”) to design and implement the strategic and operational processes that the Company uses to deliver our Report Auditing Service (the “Service”) (the “Department”). Before describing the Director role, we believe it’s important to explain what the Service is. In short, the Service represents our alternative to legacy credit repair services with some material differences. First, we deliver the Service as an embedded feature inside of the Company’s core products; incentivize consumers who are utilizing the Service to be truthful in their decisions on how to handle items on their credit report and do not charge anything for the Service given the fact that it is deployed inside of products that have defined operating models As the Director, you will be responsible for designing the strategies and processes that will be used to deliver the Service; oversee the recruiting, onboarding and training of specialists who will work to deliver the Service on a day-to-day basis and oversee the overall innovation lifecycle of the Service. You will also be principally responsible for ensuring that the delivery of the Service is at all times done in compliance with all applicable laws, rules and/or regulations. Our ideal candidate for this role is an expert with strong domain knowledge, a passion for helping uplift individual consumers and possesses prior credit repair experience.

Position Responsibilities

• Develop and oversee the implementation of strategies and operational processes directly related to delivering the Service.
• Ensure that the Service is delivered in accordance with all applicable rules, laws and/or regulations.
• Work cross-functionally with the Company’s recruiting and performance management personnel, to design the personnel strategy required to ensure proper delivery of the Service.
• Work cross-functionally with the Company’s product and design teams to conduct user testing and related survey work to ensure that the delivery of the Service is keeping pace with the needs of our customers.
• Leveraging analytic tools to find ways to enhance the effectiveness of the Service.
• Manage and develop the standards and best practices for delivering the Service.
  
  

Position Requirements

• Six (6) plus years of experience in the credit repair space strongly preferred.
• Prior experience in customer service also preferred but not required.
• Performance-oriented with a proven track record of success in the credit repair space.
• Demonstrated ability to lead, influence and work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.
• Prior experience building and managing a team.
• Intellectually curious and highly accountable.
• Highly organized and detail-oriented with the ability to manage multiple priorities.
  
  

Compensation Package And Other Benefits

Nevly offers a competitive base salary and discretionary bonus based on performance and also provides a generous benefits package to its team members:

• Health, Dental & Vision
• Fertility Benefits
• Professional Development Fund
• Relocation Benefits
• Paid Parental Leave
• Paid Time Off
• Compassionate Sick and Bereavement Leave
• Volunteering Days
• Employee Referral Program
• Monthly Commuter Stipend
  
  

Role Type: Full Time

Base Salary Range: $185,000 - $225,000

Additional Compensation: Role eligible for commission based compensation

Important Notice for Candidates

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Nevly channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Nevly emails, with an @nevly.com domain.
• We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.