What are the responsibilities and job description for the Director of Service Operations position at Innovo Global Talent?
Service Director
📍 Covington, Louisiana (On-site)
A leading industrial equipment and aftermarket services organisation is seeking a Service Director to lead a large-scale service and maintenance operation across the United States.
This is a senior leadership position with full responsibility for driving service performance, operational excellence, customer satisfaction, profitability, and future growth across a nationwide field service organisation.
The successful candidate will lead a team of regional service leaders and functional managers, creating a high-performance culture focused on safety, customer experience, accountability, and continuous improvement.
Key Responsibilities
Strategic Leadership
- Develop and execute the long-term service strategy.
- Drive growth across service revenue, maintenance agreements, and customer retention.
- Lead budgeting, forecasting, and overall financial performance.
- Contribute as a key member of the executive leadership team.
Operational Excellence
- Lead a geographically dispersed service organisation through regional leadership teams.
- Establish service standards, KPIs, and performance management processes.
- Drive continuous improvement, productivity, and operational efficiency.
- Ensure safe, consistent, and high-quality service delivery nationwide.
- Improve planning, scheduling, dispatch, and resource utilisation through technology and process optimisation.
Customer & Commercial Development
- Build strong relationships with key customers and strategic accounts.
- Support the development of new service offerings and recurring revenue streams.
- Act as an executive sponsor for major customer relationships and escalations.
- Partner with commercial teams to drive aftermarket growth.
Leadership & Culture
- Coach and develop managers and future leaders.
- Build organisational capability and succession plans.
- Foster a culture of safety, accountability, ownership, and collaboration.
- Align teams around clear objectives and performance expectations.
Candidate Profile
We are interested in speaking with senior leaders who possess:
- Significant experience leading industrial service, maintenance, aftermarket, or technical field service organisations.
- A track record of managing multi-site or geographically dispersed teams through managers.
- Strong commercial and financial acumen.
- Experience delivering operational transformation and business growth.
- Knowledge of field service operations, industrial maintenance, automation, material handling, manufacturing, or related technical environments.
- Strong stakeholder management and leadership skills.
What's on Offer
- Opportunity to lead a strategically important national service organisation.
- Significant influence on future growth and operational direction.
- Executive-level visibility and impact.
- Competitive executive compensation package.