What are the responsibilities and job description for the Towing Dispatcher position at Nevada Pic A Part LLC?
Towing Dispatcher
Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115
Pay: $15–$17/hour (based on experience)
Hours: Full Time – 40 hours/week
Company Overview: Nevada Pic A Part is more than just a salvage yard – it’s a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it’s hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today!
Summary: Nevada Pic A Part is seeking a professional, detail-oriented Towing Dispatcher to coordinate our vehicle pick-ups and driver schedules. The ideal candidate has strong secretarial and organizational skills, excellent communication abilities (both on the phone and in person), and the technical ability to manage multiple screens, tabs, and software applications at once. This role is perfect for someone who thrives in a fast-paced, customer-focused environment and takes pride in keeping things running smoothly.
Qualifications:
- Professional communication skills – clear, friendly, and courteous with customers and drivers
- Organized and detail-oriented – able to manage multiple screens, tabs, and calls at once without losing track
- Strong computer skills – comfortable with Microsoft Office (Word, Excel, Outlook) and learning company software
- Dependable and punctual with a strong work ethic
- Able to multitask effectively while maintaining accuracy and composure under pressure
- Customer service experience required – dispatch experience a plus
- Bilingual (English/Spanish) preferred
- Basic automotive knowledge (vehicle makes/models) a plus, but not required
- Team player who is professional, trustworthy, and takes pride in a clean and safe work environment
Essential Duties & Responsibilities:
- Answer and manage incoming calls, texts, and emails from customers, vendors, and tow drivers in a professional and courteous manner
- Collect and confirm all necessary details for each pick-up and provide customers with clear, accurate information about expected arrival times
- Dispatch and route tow trucks efficiently based on driver proximity, availability, vehicle type, and pick-up urgency
- Monitor and track active tows, adjusting schedules or re-routing as needed to meet deadlines
- Coordinate daily routes for drivers, ensuring runs are optimized, printed, and reasonable in length
- Maintain accurate digital records of calls, job details, and dispatch activity using company software and email systems
- Serve as the main point of contact for tow drivers while they’re on the road, quickly resolving questions or concerns
- Assist with verifying payments and completing necessary paperwork for purchased vehicles
- Collaborate with other team members to maintain smooth operations and excellent customer service
- Follow all company policies and safety procedures to protect people, property, and equipment
Benefits:
- Health/Dental/Vision Insurance (after 60 days)
- 401(k) with Company Matching (after 1 year)
- Paid Time Off (after 90 days)
- 9 Paid Working Holidays
Salary : $15 - $17