Community Programs Coordinator (52402)

Care for pets. Find them homes. Save lives. That’s the mission at Nevada Humane Society.

Essential Responsibilities 

Position-Specific Responsibilities 

1. Represent Nevada Humane Society at community events, fostering relationships that highlight our mission and services. 

1. Build partnerships with local organizations, agencies, and community leaders to expand awareness and access to NHS programs. 

1. Engage thoughtfully with diverse populations, prioritizing those most in need of support, and deliver services responsibly within the scope of Nevada Humane Society’s available resources. 

1. Deliver presentations, workshops, or educational sessions that promote responsible pet ownership and community resources. 

1. Serves as the main point of contact and program administrator for our community programs, including Community Cats and Pet Pantry. 

1. Collaborate with leadership to develop, implement, and promote new community initiatives (including educational, supportive, or collaborative programs). 

1. Ensure programs are accessible, effective, and aligned with NHS’s mission of keeping pets in loving homes. 

1. Track and report on program outcomes, identifying opportunities for growth and improvement. 

1. Recruit, train, and support volunteers involved in community program delivery. 

1. Build a positive, engaging experience for volunteers that reflects NHS’s brand attributes of being delightful, whole-hearted, and insightful. 

1. Coordinate scheduling, assignments, and recognition efforts to strengthen volunteer retention. 

1. Serve as a connector between all NHS Campuses, ensuring consistent community engagement across regions. 

1. Partner with internal departments to integrate community programs with organizational goals. 

1. Act as an information source for both internal and external stakeholders regarding our Community Programs. 

1. Share stories, successes, and resources in ways that are warm, approachable, and brand aligned. 

1. Provide compassionate, clear, and accurate information to the public about NHS services and programs. 

1. Develop outreach materials in collaboration with the Philanthropy Department to ensure consistent messaging. 

1. Maintain accurate records of program participation, inventory, and volunteer contributions. 

1. Monitor and evaluate program efficiency and community impact, recommending improvements based on feedback received from those individuals served, or observations made while delivering services. 

1. Uphold ASV standards of animal welfare and NHS values in all programming. 

General Responsibilities  

1. Helps promote fundraising activities and solicit support of agency overall. 

1. Interacts with co-workers and volunteers in an efficient and courteous manner to ensure a cooperative team environment amongst all departments.  

1. Maintain and promote a positive public image relevant to Nevada Humane Society standards. 

1. Represents Nevada Humane Society, professionally with customers, donors, and business partners. 

1. Attend and participate in departmental and shelter meetings. Attend educational conferences/seminars as recommended/approved. 

1. In the event of an emergency, assist with the handling and evacuation of animals located at any Nevada Humane Society campus. 

1. Participate in disaster preparedness and response activities for the organization and community as it pertains to pet related needs. 

1. Address and/or report any safety hazards or unsafe activities.  

1. Perform other responsibilities as requested by direct management, and/or the CEO.  

Working conditions  

Position-Specific Working Conditions 

1. Duties performed at all NHS Campuses, as well as off-site at community events (indoors and outdoors) 

1. Regular interactions with dogs, cats, and small animals; occasional animal handling required. 

1. Physical demands include standing, walking, bending, lifting, and carrying up to 50 lbs.; event set-up/breakdown required. 

1. Exposure to zoonotic diseases, animal waste, cleaning chemicals, and potential bites or scratches. 

1. Outdoor work may involve inclement weather, uneven terrain, or environmental allergens. 

1. Flexible schedule required, including evenings, weekends, and holidays; travel between campuses and community sites expected. 

1. Frequent engagement with community members, including individuals in crisis. 

General Working Conditions 

Working for NHS in any capacity is safety sensitive due to the responsibilities of this business that directly affect the wellbeing and safety of employees, animals and the public.  

1. Work will be performed in a variety of environmentally controlled and uncontrolled conditions. 

1. Due to the housing of live animals onsite, work hours may take place at any time within a 24-hour period, 7 days a week, 365 days a year. Operational and public hours may vary by department or location and are subject to change. Attendance at events and other functions may require additional hours, holiday, weekend, evening overnight, or on-call work. 

1. Exposure to allergens produced by animal dander, saliva, or fur, throughout all areas of the shelter, or other locations.  

1. Exposure to zoonotic, or otherwise communicable disease.  

1. Exposure to animals with unpredictable or aggressive behavior.  

1. Exposure to animals that may scratch or bite unexpectedly.  

1. Exposure to direct or indirect injury from an animal or other mechanical means used to confine, control, or provide essential care for any animal housed with NHS.  

1. May require travel within a workday on a regular basis. May require overnight travel intermittently. 

Position-Specific Equipment Use 

1. Software systems for scheduling, recordkeeping, and communication (e.g., Microsoft Office, volunteer management software, shelter database, program management software). 

1. Audio/visual equipment for presentations, workshops, and community outreach. 

1. Event Equipment such as tables, tents, banners, and promotional materials. 

1. Occasional use of animal-handling equipment (leashes, carriers, traps, gloves, etc.) in support of community programs. 

General Equipment Use  

1. Telephone or mobile device 

1. Computer, printer and/or scanner 

1. Copier 

1. Two-way radios 

1. Other office-related equipment 

1. May require use of personal and company vehicles 

Physical & Mental Demands 

Position-Specific Mental Demands 

1. Ability to adapt quickly to shifting priorities, environments, and community needs across campuses and within the communities we serve. 

1. Strong problem-solving and critical-thinking skills to coordinate program logistics and community challenges. 

1. Emotional resilience when engaging with individuals experiencing stress, crisis, or financial hardship; professionalism and compassion are essential while maintaining the ability to set clear boundaries. 

1. Effective multitasking and time management to balance outreach, program coordination, and administrative responsibilities. 

1. Clear, consistent communication across diverse groups, such as community members, volunteers and internal teams 

1. Capacity to work both independently and collaboratively within a cross-department, cross-campus framework. 

1. Commitment to embodying Nevada Humane Society’s values of being delightful, insightful, and whole-hearted in all interactions. 

General Mental Demands 

1. Demonstrated ability to maintain emotional balance, competently and reasonably manage daily exposure to various animal welfare concerns, including adverse outcomes for animals, ethically complex situations, and hostile clients.  

1. Must have ability to make decisions based on reasonable judgment. 

1. Must have ability to work with the public, staff and volunteers in a fair and ethical manner.  

1. Requires the ability to think clearly, act quickly and utilize sound judgment in a variety of situations.  

Position-Specific Physical Demands 

1. Frequent standing, walking, bending, and reaching during events, outreach, and shelter activities. 

1. Regular lifting and carrying of program supplies, event equipment, or animal-related materials (up to 50 lbs.). 

1. Ability to conduct setup and breakdown of event materials, including tables, tents, and outreach displays. 

1. Ability to safely handle animals of varying sizes, behaviors, and temperaments when needed. 

1. Capacity to work both indoors and outdoors, sometimes in inclement weather or varying environmental conditions. 

1. Extended periods of computer and desk work for administrative tasks and program coordination. 

1. Travel between campuses and community sites, requiring sitting and driving for extended periods. 

General Physical Demands 

1. The physical ability to be at the shelter for the duration of each scheduled shift and other offsite locations as assigned or required to provide essential care to all animals under the care of NHS. 

1. Physical ability to walk and/or stand on your feet throughout a normal workday to provide essential care for all animals under the care of NHS. 

1. Physical ability to engage in repetitive motions of all limbs and the dexterity to grasp and hold small items with both hands, to move animals and goods. ability to hear, and discern noises from within 3 feet of you, visual acuity, near, far, depth, color vision, to provide essential care to all animals under the care of NHS. 

1. Ability to and willingness to physically be near and handle any animals, and required tools, supplies, materials, used to safely and humanely manage their care. 

Experience and Qualification Requirements 

Position-Specific Requirements 

1. Minimum 1 year of experience in community engagement, program coordination, volunteer management, customer service, or a related field. 

1. Strong interpersonal and communication skills, with the ability to interact compassionately and professionally with diverse populations. 

1. Comfort with public speaking, presentations, and outreach in both small and large group settings. 

1. Demonstrated organizational and time-management skills to balance multiple priorities. 

1. Proficiency with basic computer applications (Microsoft Office Suite, email, databases). 

General Requirements 

1. 18 years of age or older. 

1. Ability to work autonomously, manage multiple tasks, and meet deadlines efficiently. 

1. Staying updated on community developments, particularly in animal welfare. 

1. High degree of accuracy and meticulous attention to detail. 

1. Excellent verbal, written, and observational skills. 

1. Self-starter with a goal-oriented mindset, willing to exceed prescribed work and time schedules to meet deadlines. 

1. Possession of a valid Driver’s License with valid registration and insurance for personal vehicles, essential for positions requiring driving. 

1. Demonstrated commitment to the welfare of animals and alignment with the mission of the Nevada Humane Society. 

1. Consistently treat animals with compassion and respect, both professionally and personally, and promote these values to others. 

1. Strict adherence to all local regulations concerning the ownership and care of personal animals. 

1. Comprehensive understanding of pet behavior and care, with the capability to handle various animals safely and responsibly. 

1. Maintaining a consistently positive and professional demeanor is essential. 

1. A sincere interest in the Nevada Humane Society’s mission and vision. 

Position-Specific Desired Experience 

1. 2 years of experience in community outreach, nonprofit program coordination, or volunteer management. 

1. Experience engaging with vulnerable or underserved communities. 

1. Comfort in leading events, workshops, community groups. 

1. Previous experience working with or handling animals in a shelter, rescue, or veterinary setting. 

1. Bilingual or multilingual skills (Spanish/English strongly preferred) 

1. Ability to recruit, train, and support volunteers in a collaborative and engaging way. 

1. Proven success building partnerships with community organizations or agencies. 

General Desired Experience 

1. Experience in the same or related position in a nonprofit setting-preferably animal welfare.  

1. Record of continually increasing responsibilities with measurable results.  

Additional Beneficial Qualifications 

1. College degree. 

1. Experience in a nonprofit agency. 

1. Animal welfare experience. 

Salary : $18 - $20