Pharmacy Technician

Position Summary

Under supervision of the pharmacist-in-charge, the pharmacy tech will process prescriptions for outpatient dispensing and mail out shipping and repackage medications for distribution to our remote health center sites. The tech will greet both internal and external customers on the phone and face-to-face, providing excellent customer service. The tech will monitor inventory and will maintain a clean and organized pharmacy. The tech will travel occasionally for site reviews, training, and education. The tech will complete all training and education required to maintain their state license and PTCB national certification.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:

• Competitive compensation, with annual merit increases
• Company sponsored PPO medical plan and buy-up option, vision, and dental plans
• 403(b) retirement plan with employer match
• Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
• Company paid life/AD&D and long-term disability policies

Essential Duties and Responsibilities

General Duties

• Maintains pharmacy inventory by checking pharmaceutical stock levels, checking current orders and anticipating demand, ordering sufficient amounts to meet demand, verifying receipt of stock, removing outdated drugs, returning excess stock.
• Monitors the price of stock to ensure the pharmacy receives the best price available, returns stock due to higher prices when needed, maintains/updates drug cost in pharmacy software.
• Protects customers by adhering to infection-control policies and protocols
• Prepares prescription orders for the pharmacist to dispense by reading prescriptions, typing labels, calculating quantities, and determining prescription and drug expiration dates.
• Counting prescription medications, filling prescriptions, and typing and attaching medication labels
• Processes clinic orders by typing packing lists, packing the medications and shipping to the remote health center site
• Processes mail out prescriptions, packing the medications and shipping to the indicated address
• Operates the point of sale system, including cash register, credit card machine and prescription will call system
• Trouble shoots pharmacy software, printer and robot and any other equipment when needed, including calls to vendor technical support
• Assisting off-site health center staff with issues when needed
• Maintains files for purchase orders, packing lists, clinic drug orders, prescriptions, etc., in accordance with Board of Pharmacy and 340B requirements
• Perform drug inventory audits
• Purchasing of supplies and maintaining appropriate levels of supplies
• Calculates drug prices by verifying acquisition cost and adding dispensing fees for appropriate payer group
• Cleans pharmacy shelves and workstations and organizes supplies, files and pharmaceutical inventory.
• Monitors refrigerator and room temperatures and understands vaccine management procedures
• Utilizes state prescription monitoring program
• Screens all new prescriptions for 340B eligibility
• Maintains updated patient profile, including allergies, demographics and payer group
• Prepares reports by collecting and summarizing information
• Contributes to team effort by assisting coworkers when needed
• Provides training and support for medical assistants and dispensing techs both on-site and at remote locations
• Assists pharmacist in performing dispensary site reviews and pharmaceutical inventory management training, which requires travel to remote sites
• Completes all education and training as required by the Board of Pharmacy, CMS, and 340B

Customer Service

• Deliver quality customer service to patients, responding to inquiries, questions or requests, and referring them to the pharmacist for medical information
• Greets customers in person and by phone; answers questions and receives requests, referring inquiries to the pharmacist as necessary
• Sets example of exemplary customer service for both internal and external customers
• Ensures work environment is clean and organized during operational hours
• Provides customers with general knowledge of services offered by NVHC

Quality Management

• Supports pharmacy departmental and organizational goals and mission
• Maintain a healthy pharmacy team environment
• Constantly alert for ways to improve customer service, increase productivity, and conserve resources, communicating ideas to supervisor

Required Qualifications

• Nevada State Pharmaceutical Technician License required
• PTCB preferred
• If not PTCB certified on date of hire, will take the PTCB exam within 6 months and pass within 10 months.
• Customer service experience preferred
• Bilingual preferred

Preferred Qualifications

• Knowledge of pharmacy workflow, pharmacy software and EHR
• Knowledge of sig codes, brand and generic names and therapeutic class for common drugs
• Knowledge of pharmacy policy and procedure
• Knowledge of pharmacy law and 340B regulations
• Knowledge of billing procedures for third party payers
• Skill in operating cash register and various types of office equipment, such as, calculator, printer/copier/fax, postage machine, and telephone system
• Skill in operating PC utilizing word processing, spreadsheets, databases, email
• Skill in organization, analyzing information, attention to detail, sense of urgency, dependability and integrity
• Ability to type min of 30 words per minute
• Ability to maintain confidentiality of patient information and comply with HIPAA
• Ability to read prescriptions and drug labels, including fine print
• Ability to balance cash register and calculate figures and amounts, such as drug prices, dosages and day’s supply
• Ability to calculate figures and amounts such as sliding fees, discounts, proportions and percentages
• Ability to solve practical problems and interpret a variety of instructions, both verbal and written
• Ability to exercise good judgement in appraising situations and making decisions
• Ability to communicate in a courteous and professional manner
• Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, gender, etc.
• Ability to work and interact effectively and positively with associates and providers
• Ability to travel occasionally to visit remote sites and to attend off-site training and education.