Regional Trust Manager

Job: NFTC Regional Trust Manager

Primary Location: Hybrid/Las Vegas, Nevada

Schedule: Full-time (40 hours per week)

Nevada First Trust Company ("NFTC") is a Nevada trust company with its office in Las Vegas, Nevada. NFTC is an affiliate of First State Trust Company which has offices in Wilmington, Delaware, and West Palm Beach, Florida. NFTC is rapidly growing and needs a Regional Trust Manager for our Nevada office.

Since 1982, First State Trust Company has been providing corporate trust, custody, and administration services to trust clients. Formerly known as Citi Institutional Trust Company and dating back to its roots as E.F. Hutton Trust Company, FSTC & NFTC have focused on strategic alliances with world-class financial service firms. Our strategic alliances allow clients to take advantage of FSTC & NFTC's independent professional trust administration services, combined with the investment management services of their chosen provider.

Position Summary

NFTC is seeking a seasoned professional to serve as Regional Trust Manager. The individual in this role is responsible for managing a team of Trust Officers & Trust Administrators ensuring compliance with corporate and regulatory policies and practices in the administration of Trust accounts. The Regional Trust Manager would utilize their fiduciary/administrative expertise in addressing issues in the region’s book of business, provide fiduciary training as needed, and is a resource to their colleagues while managing their own book of HNW and complex Personal Trust Accounts. This position will have direct and indirect responsibility for ensuring a client experience that exceeds expectations along with reducing attrition.

Key Responsibilities

Administration / Compliance

• Manage larger and more complex personal trust accounts in accordance with the terms of the various governing documents, applicable law, corporate and personal trust policies which are consistent with the needs of the principals, income beneficiaries, and remaindermen.
• Review, analyze and interpret documents for direction; evaluate account information for completeness and accuracy, monitor and review account transactions, respond to incoming correspondence and client requests while ensuring decisions are made in a prudent and responsible fashion.
• Always provide premier client service to Financial Advisors and families while ensuring decisions are aligned with fiduciary requirements.
• Coordinate the implementation and review of investment programs, working with the FSTC’s Investment Department and our Trust Partners.
• Collaborate with the appropriate internal partners resolve and respond to issues brought forth by principals, income beneficiaries, and remaindermen such as requests for special distributions, fee issues, or disputes.
• Perform trust compliance requirements including but not limited to Administrative Account reviews on all accounts in accordance with policy, presenting proper documentation and rationale for discretionary actions, completing all required corporate compliance training, and ensuring account administration aligns with all policies.
• Remain current on fiduciary/tax/legal changes that impact administration of accounts.
• Meet all requirements for remediation of exceptions or any other issues with accounts that require attention.
• May manage large family relationships and multigenerational trusts.
• Responsible for ensuring colleagues are compliant with expectations for their account administration ie. administrative reviews completed timely each month, overdrafts cleared within reasonable time, outstanding exceptions resolved and remediated timely.
• Participate in and assist programs to improve efficiency, improve client service and/or to improve business outcomes for NFTC. Actively contributes to the team, collaborating and providing feedback on operational improvements.

New Business Development

• Assists new business opportunities with the Business Development Officers participating, as needed, in prospect and client meetings to expand existing relationships.
• Attend meetings and provide presentations with internal and external referral sources to encourage business development.
• Provide the opportunity for colleagues to create or expand connections with centers of influence, while creating opportunities for themselves.

Leadership & Team Development

• Provide leadership and mentorship to team members, creating opportunities for growth and development within their roles.
• Create an atmosphere of accountability for client service, an expectation of proactive client contact, and an expectation that colleagues will adhere to our client communication guidelines.
• Establish an expectation that colleagues are accountable to attrition results in their book of business.
• Accountable for attrition results in the regional book of business and NFTC.
• Supervise direct reports in management of day-to-day activities, enhance their professional development, and improve staff performance. Review reports which assist in measuring the overall performance of the designated work unit.

Knowledge & Qualifications

• Bachelor’s degree required
• At least 5 years of management experience
• At least 10 years of Fiduciary Administration experience
• CFP (Certified Financial Planner) preferred
• CTFA (Certified Trust and Fiduciary Advisor) preferred