Ecommerce Consultant

This senior role drives the configuration, integration, and deployment of Dynamics 365 Commerce (e-Commerce, POS, call center, and omnichannel) alongside F&O Finance and Supply Chain modules.

It ensures seamless B2B/B2C experiences compliant with US sales tax and Indian GST/e-invoicing rules for multi-entity setups spanning USA and India operations.

Key Responsibilities:

• Lead requirements gathering, fit-gap analysis, and process design for Commerce scenarios including storefronts, POS, order management, payments, pricing, promotions, and returns across online/in-store channels.
• Configure D365 Commerce modules: site builder, product catalogs, assortments, channels, loyalty programs, and B2B hierarchies, integrated with F&O inventory, procurement, and finance.
• Design and test integrations between Commerce, F&O, Power Platform, and third-party systems (payment gateways, ERPs, shipping carriers) using dual-write, APIs, and Commerce Scale Units.
• Set up tax engines, financial dimensions, and reporting for US nexus rules, Indian GST, and multi-currency settlements in global Commerce operations.
• Drive data migration for products, customers, pricing, and orders; support UAT, performance testing for peak sales volumes, and hypercare post-go-live.
• Conduct end-user training, change management, and optimization workshops for retail/Commerce stakeholders across USA/India time zones.
• Collaborate with technical teams on extensions (e.g., custom checkout flows) and contribute to pre-sales demos/RFPs for omnichannel solutions.
• Mentor juniors on best practices, release updates, and reusable Commerce assets for faster deployments.

Required Experience:

• 8-10 years in retail/e-commerce/ERP consulting, with 5 years hands-on in D365 Commerce, F&O integration, and 3 full-lifecycle implementations.
• Delivered omnichannel projects for USA/India clients, including POS rollouts, headless e-commerce, and B2B portals with localization.
• Experience in Agile delivery, global teams, and high-volume transaction environments.

Required Qualifications:

• Bachelor/Master s in Business, IT, or related;
• Expertise in D365 Commerce configuration, F&O linkages (sales/inventory/finance), and tools like Commerce HQ, Fabric, Power BI for retail analytics.
• Strong process knowledge: order-to-cash, promotions, warranties, call center order capture.
• Excellent communication for cross-functional workshops and documentation in global contexts.
• Behavioral Competencies Business-savvy innovator prioritizing OOTB over custom dev for scalable Commerce solutions.
• Collaborative leader thriving in distributed USA/India teams with customer-centric focus.
• Microsoft certifications (MB-340 Commerce, MB-300, MB-310) preferable

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.