Practice Manager

Position Summary

The Practice Manager is responsible for the overall operational performance, growth, and strategic development of the Eatontown campus, supporting both the Neurosurgery and Pain Management service lines. This role serves as the senior operational leader for the location, partnering with physicians, clinical leaders, and corporate departments to optimize practice performance, enhance patient access, improve operational efficiency, and drive sustainable growth.

The Practice Manager will oversee the integration and alignment of multiple service lines, develop growth strategies, identify opportunities to expand services, improve workflows, and ensure the practice delivers an exceptional patient experience while achieving organizational financial and operational goals.

Essential Job Functions

Practice Growth & Strategic Development

•    Develop and execute strategies to support growth of the Eatontown campus across neurosurgery and pain management service lines. 

•    Partner with physicians to identify opportunities for increasing patient volume, improving access, expanding services, and enhancing referral relationships. 

•    Monitor practice performance metrics and develop action plans to achieve growth, operational, and financial objectives. 

•    Evaluate opportunities to improve physician productivity, patient throughput, and overall practice capacity. 

•    Support marketing, outreach, and community engagement initiatives to increase practice visibility and referrals. 

Operational Leadership

•    Provide overall leadership and accountability for daily operations across the Eatontown location. 

•    Ensure alignment between neurosurgery and pain management workflows, policies, and operational processes. 

•    Partner with the Office Manager and Pain Management Supervisor to ensure effective staffing, workflow optimization, and consistent operational standards. 

•    Identify operational barriers and implement process improvements to enhance efficiency, patient satisfaction, and employee engagement. 

•    Establish and maintain accountability across teams through clear expectations, communication, and performance management. 

Physician & Leadership Partnership

•    Serve as the primary operational liaison between physicians, practice leadership, and administrative teams. 

•    Collaborate with physicians to translate strategic goals into actionable operational plans. 

•    Provide regular updates regarding practice performance, challenges, opportunities, and recommendations. 

•    Support physician scheduling optimization and initiatives designed to maximize provider efficiency. 

Financial & Performance Management

•    Monitor key performance indicators including patient volume, revenue cycle performance, access metrics, staffing efficiency, and operational expenses. 

•    Partner with Revenue Cycle, Finance, and Operations teams to identify opportunities for financial improvement. 

•    Analyze trends and develop recommendations to improve profitability and sustainability. 

•    Support budgeting, forecasting, and resource planning for the Eatontown campus. 

People Leadership & Culture

•    Provide leadership, mentorship, and support to office leadership team members. 

•    Foster a culture of teamwork, accountability, professionalism, and patient-centered care. 

•    Support recruitment, onboarding, training, and retention initiatives. 

•    Partner with Human Resources on employee relations, performance management, and organizational initiatives. 

Compliance & Quality

•    Ensure compliance with HIPAA, OSHA, regulatory requirements, and organizational policies. 

•    Promote adherence to clinical and operational standards. 

•    Support audits, compliance reviews, and quality improvement initiatives. 

•    Maintain a safe, professional, and patient-focused environment.

Qualifications

•    Bachelor’s degree in healthcare administration, business administration, or related field preferred. 

•    Minimum 5 years of healthcare operations leadership experience, preferably within a physician practice or multi-specialty environment. 

•    Experience leading practice growth initiatives and operational transformation. 

•    Strong understanding of physician practice operations, revenue cycle, staffing models, and healthcare workflows. 

•    Demonstrated ability to lead through influence and build strong relationships with physicians and operational teams. 

•    Strong analytical, communication, problem-solving, and leadership skills. 

•    Ability to manage competing priorities in a fast-paced healthcare environment.

Physical Demands of the Job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

•    While performing the duties of this job, the employee is occasionally required to sit, stand, walk, bend, or reach.

•    The employee is frequently required to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.

•    The employee is regularly required to communicate effectively, both verbally and in writing.

•    Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

•    The employee may occasionally need to lift and/or move objects up to 15 pounds.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

•    Standard clinical office environment with exposure to patients, staff, and medical professionals.

•    Fast-paced, dynamic setting with frequent interruptions and need for real-time problem solving.

This job description is not intended to be all-inclusive. This position may be assigned to perform other duties to meet the ongoing needs of the organization.