What are the responsibilities and job description for the Bilingual (Spanish/English) Care Coordinator position at Neuron Health Systems?
About Us
Neuron Health Systems is a community-based provider of acute outpatient rehabilitation and medical and non-medical direct care. We deliver individualized, family-centered support - partnering with families and caregivers and applying an interdisciplinary approach so every patient can reach their fullest potential.
The Role
We're looking for a Bilingual (Spanish/English) Care Coordinator to be the connective thread between patients, families, clinicians, and physicians. In this role, you will play a crucial part in supporting our Spanish-speaking patients and families to ensure seamless communication and culturally competent care. In addition to remote case management, you will travel on-site to work directly with clients and team members for in-person evaluations, assessments, and ongoing training.
What You'll Do
- Travel on-site to clients and employees to complete various in-person assessments, evaluations, and trainings.
- Serve as the primary, bilingual point of contact for Spanish- and English-speaking patients and families regarding services.
- Translate key care updates, service plans, and communications for Spanish-speaking families as needed.
- Track authorizations, re-certifications, and service frequency requirements.
- Communicate with physicians and clinicians regarding changes to the plan of care.
- Monitor case status and flag gaps in service or documentation.
- Maintain accurate records in company systems, including HHAeXchange and Salesforce.
- Support case conferences and interdisciplinary team communication.
- Participate in firm accreditation activities and surveys.
What You Bring
- Fluency in Spanish and English (spoken and written) is required.
- Experience in home care, healthcare coordination, or case management preferred.
- Strong organizational skills and comfort managing multiple cases at once.
- Clear, professional communication with patients, families, and clinicians.
- Proficiency with Google Workspace and care management systems.
- Ability to work independently in a hybrid, remote-first environment.