What are the responsibilities and job description for the Scheduler (Pacific/Mountain Time Zone) position at Neuromonitoring Associates Llc?
Position Title: Scheduler
Department: Scheduling
Reports To: Scheduling Manager
FLSA: Non-Exempt
Position Summary:
The Scheduler coordinates intraoperative neuromonitoring for surgical cases, handling scheduling requests from surgeons and hospitals via phone, email, and fax. This role requires excellent communication and customer service skills to interact effectively with clients, alongside meticulous attention to detail for accurate scheduling and data entry. Familiarity with medical terminology and prior medical field experience are preferred.
Essential Duties & Responsibilities:
- Schedule daily and emergent cases, confirming next-day cases through check-in calls.
- Build and maintain relationships with surgeon and hospital schedulers, adapting scheduling routines to their needs.
- Resolve client issues promptly, documenting all interactions.
- Enter booking data into Zinniax (IOM scheduling software) from various communication methods.
- Accurately input and upload patient demographics and insurance information into Zinniax.
- Obtain and verify missing patient details, insurance information, History and Physicals (H&Ps) via phone, email, or fax.
- Learn and use multiple EMR systems to retrieve necessary documents.
- Follow scheduling Standard Operating Procedures (SOPs) and guidelines.
- Ensure data accuracy in Zinniax and maintain updated records on booking policies and preferences.
- Communicate detailed schedules to regional teams daily.
- Assess and manage current and future scheduling needs.
- Triage urgent scheduling matters (e.g., add-ons, cancellations) and escalate as needed.
- Collaborate with other departments to gather information for authorization, billing, or claim processing.
- Perform occasional administrative tasks as assigned by the supervisor.
Qualifications & Requirements:
Education Licenses/Certifications:
- High School Diploma or equivalent.
Experience:
- Experience with Microsoft Office, including Excel.
- Previous experience in Surgery/OR scheduling is a plus.
Skills & Competencies:
- Excellent organizational and communication skills.
- Proficiency with MS Office and basic typing (minimum 30 wpm).
- Familiarity with business metrics and scheduling software.
- Ability to work independently with minimal supervision.
Working Conditions:
- Generally, work in an office environment.
- Frequent and prolonged periods of computer and office equipment usage.
- Standard business hours with occasional overtime to meet project deadlines.
- Ability to manage stress and maintain productivity under tight deadlines and changing priorities.
- Regular interaction with team members, clients, and other stakeholders through various communication channels.
Physical Demands:
- Ability to maintain a stationary position for extended periods.
- Occasionally required to move short to moderate distances.
- Must be able to lift and/or move up to 50 pounds occasionally.
Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Employees must be able to perform the essential functions of the position satisfactorily. Furthermore, the statements do not establish a contract for employment and are subject to change at the discretion of the Company with or without advance notice.
