What are the responsibilities and job description for the CCR - Call Center position at Neurology Center P A?
Description
PRIMARY FUNCTION:
Responsible for providing outstanding full service to all customers internally and externally over the phone.
PRIMARY RESPONSIBILITIES:
- Manage scheduling, cancelling and rescheduling of appointments for patients
- Answer telephones in a pleasant and helpful manner
- Take prescription refill requests
- Acquire and document all patient demographic information accurately
- Follow protocol for complete patient registration process including verification of insurance coverage
- Apply billing and collecting practices including securing payment plans
- Review and disseminate incoming documents
- Initiate and complete patient portal registration
- Provide assistance to fellow team members
- Compliant with HIPAA, NCPA's Compliance Plan and Code of Conduct policies
Requirements
QUALIFICATIONS:
1. Some college preferred
2. Must be computer literate.
3. Excellent customer service skills
EXPERIENCE:
Experience working with medical terminology
At least one year of experience working in a call center preferred
Knowledge of computer systems and applications including electronic medical records
SKILLS:
Operate a variety of office equipment and computer programs
Answer the telephone in a pleasant and helpful manner
Speak clearly and concisely
Read, understand and follow oral, and written instruction
Establish and maintain effective working relationships with staff and physicians
EOE/F/D/V