What are the responsibilities and job description for the Senior Key Account Manager (human) position at NEURA Robotics?
Your Mission & Challenge
- Own and manage strategic relationships with our most important enterprise customers
- Serve as the primary point of contact for executive stakeholders at the C-level and VP level
- Independently lead renewal, upsell, and account expansion initiatives
- Develop and grow customer relationships through a structured, long-term account strategy
- Identify opportunities to increase customer value, adoption, and revenue growth
- Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
- Drive customer satisfaction, retention, and long-term partnership success
- Analyze customer needs and develop tailored growth and success strategies
- Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
- Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions
- 7 years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
- Proven experience managing and growing strategic enterprise accounts
- Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
- Excellent stakeholder management skills with experience engaging executive decision-makers
- Strong cross-functional collaboration capabilities and project management skills
- Experience working with customer success methodologies, customer health frameworks, and account planning processes
- Data-driven approach to portfolio management and customer growth strategies
- Strong commercial mindset with a track record of identifying and executing expansion opportunities
- Ability to balance relationship management with revenue responsibility