What are the responsibilities and job description for the Lead, Billings & Collections position at Neumo?
SaaS Accounts Receivable Collections Lead
Position Overview
We are seeking a high-performing SaaS Accounts Receivable Collections Lead to oversee our aging portfolio, optimize cash flow, and lead collection strategies tailored to a recurring revenue model. This role balances maintaining strong customer relationships with minimizing churn and reducing Days Sales Outstanding (DSO) for enterprise and mid-market accounts.
Key Responsibilities
Position Overview
We are seeking a high-performing SaaS Accounts Receivable Collections Lead to oversee our aging portfolio, optimize cash flow, and lead collection strategies tailored to a recurring revenue model. This role balances maintaining strong customer relationships with minimizing churn and reducing Days Sales Outstanding (DSO) for enterprise and mid-market accounts.
Key Responsibilities
- Strategy Execution: Design and execute standard operating procedures for the collections lifecycle, optimizing automated dunning sequences alongside high-touch personal outreach.
- Escalation Management: Serve as the primary escalation point for complex, high-value past-due enterprise accounts, negotiating structured payment plans when necessary.
- Metrics & Reporting: Monitor and report weekly/monthly updates on collection metrics, including DSO, Aging Bucket migrations, and bad debt reserves to finance leadership.
- Cross-Functional Collaboration: Partner closely with Account Executives, Customer Success Managers, and Legal teams to resolve collection barriers without jeopardizing account expansion opportunities.
- 5 years of corporate B2B collections experience, with at least 2 years specifically within a SaaS or subscription software environment.
- Deep familiarity with mid-market and enterprise procurement systems (e.g., Coupa, Ariba).
- Strong proficiency in ERPs and specialized billing systems (e.g., NetSuite, Sage Intaact, Salesforce).