Sales Support Specialist

Overview

A well-established HVAC manufacturer’s representative is seeking a Sales Support Specialist to assist with a variety of customer service, clerical, and sales support functions at their Fort Wayne office.

This role is ideal for someone who enjoys variety in their work, communicates well with customers, and is looking for a long-term, stable career with a good company. For the right individual, this position offers a clear pathway into a full inside or outside sales role.

Key Responsibilities

• Provide friendly, professional customer service via phone and email
• Support inside sales activities by preparing quotes and assisting with product inquiries
• Perform essential clerical duties including filing, document organization, and data entry
• Process orders accurately and efficiently
• Assist with shipping and receiving tasks and maintain inventory records
• Coordinate with vendors, customers, and internal teams to ensure smooth operations
• Contribute to a positive, collaborative office environment

Qualifications

• Previous experience in customer service, administrative support, or inside sales preferred
• Experience in a technical field is a plus
• Strong attention to detail and organizational skills
• Excellent verbal and written communication abilities
• Comfortable working in a small office environment and wearing multiple hats
• Ability and willingness to learn technical product information
• A positive attitude and desire for long-term career growth