Desktop Support Technician

Networking, Technologies & Support (NTS) is seeking a Desktop/PC Tech. with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

Responsibilities Include:

Respond to requests for technical assistance via phone or electronically (tickets).

Educate end-users on how to resolve various hardware and software problems.

Diagnose and resolve technical hardware and software issues.

Track and route problems and requests and document resolutions.

Stay current with system information, changes, and updates.

Setup new user hardware/ software.

Maintain hardware and software inventory.

Clone computer using imaging software; maintain clone images.

Provide technical assistance for all printers and scanners.

Provide technical assistance to users for network, VPN, web-based portal and wireless issues.

Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

CompTIA A (preferred)

1 – 3 years’ experience supporting Windows7/Win10/365 desktop/laptop PCs.

Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

Experience installing software, patches, updates on Desktops, Laptops, Servers

Experience troubleshooting basic network, software, printing problems.

Customer Service Experience a must!

Job Type: Full-time

Pay: $17.00 – $19.00 per hour

Benefits: Start on Day 91 of employment

Schedule: M-F 7am-4pm or 8am – 5pm

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.