What are the responsibilities and job description for the Technical Onboarding Specialist position at Network Right?
About the RoleWe are seeking a Technical Onboarding Specialist to lead the onboarding and transition of new clients into our managed services environment. This role sits at the intersection of technology, operations, and client communication, ensuring that new clients are successfully integrated into our systems and processes.The Technical Onboarding Specialist will coordinate internal technical teams, manage onboarding timelines, and work directly with client stakeholders to ensure a smooth and organized transition. This role requires strong generalist technical knowledge, exceptional organizational skills, and the ability to clearly communicate technical concepts to non-technical audiences.ResponsibilitiesLead and manage the end-to-end onboarding process for new clientsCoordinate onboarding timelines, internal resources, and project tasksGather credentials, document client environments, and oversee tool deploymentEnsure smooth transitions from prior IT providers or internal IT teamsCollaborate with internal engineers to deploy endpoint management, identity, and security toolsMaintain detailed documentation of client environments and onboarding progressJoin client onboarding calls and communicate updates clearly to stakeholdersIdentify risks, blockers, or gaps early and escalate as neededCreate, follow, and improve onboarding runbooks and standard operating proceduresTrack multiple onboarding projects simultaneously while maintaining high attention to detailQualifications5 years of experience working in an MSP environment (preferred)Experience managing or coordinating technical onboarding or implementation projectsSolid working knowledge of Google Workspace and/or Microsoft 365Familiarity with endpoint management tools (Intune, RMM platforms, device provisioning)Understanding of identity and access management best practicesExperience working with common MSP security tools (EDR, backups, monitoring)Strong organizational and project coordination skillsExcellent written and verbal communication skillsComfortable working directly with clients and technical teamsProactive, detail-oriented, and able to operate with minimal oversightBenefits:❤️🩹 Health Benefits 100% covered health, dental and vision insurance for you, 50% for dependentsPaid Parental LeaveHSA/FSA eligibility Access to a variety of mental health programs💸 Compensation, Rewards & Recognition 401(k) 4% company matching Annual Bonus Program🌴 BalanceFlexible Time Off📚 Learning & DevelopmentFlexible certification and learning stipends and reimbursements 🤝 CultureBiannual company retreatsSocial eventsWellbeing events and programs➕ ExtrasHome internet and mobile reimbursementMonthly meal stipendCommuter benefits Onsite meals and snacksDog-friendly officeCompensation Range: $70K - $80K
Salary : $70,000 - $80,000