What are the responsibilities and job description for the Fire Alarm Service Technician II position at Network Mountain?
We are looking for a Fire Alarm Service Tech to join a growing team. This is a mid level field position focused on servicing, troubleshooting, testing, repairing, and maintaining commercial fire alarm systems.
The ideal candidate has hands on commercial fire alarm service experience, can troubleshoot systems in the field, read drawings and wiring diagrams, and is comfortable working independently while continuing to develop their technical skills.
Responsibilities
Service, troubleshoot, test, and repair commercial fire alarm systems
Diagnose system faults, wiring issues, device failures, and communication problems
Perform routine inspections, testing, and preventive maintenance
Troubleshoot and service fire alarm panels, devices, modules, notification appliances, power supplies, and related equipment
Perform system modifications, additions, upgrades, and repairs
Read and interpret fire alarm drawings, wiring diagrams, and system documentation
Identify system deficiencies and recommend appropriate corrective action
Assist with system startup, commissioning, inspections, and troubleshooting
Perform service calls and respond to customer issues in a timely and professional manner
Document service work, system changes, deficiencies, and materials used
Communicate effectively with customers, project managers, and other technicians
Work safely and maintain a professional jobsite
Support senior technicians with complex troubleshooting, programming, and commissioning as needed
Qualifications
3 years of commercial fire alarm service experience preferred
Hands-on experience troubleshooting and servicing commercial fire alarm systems
Experience with Notifier, Fire-Lite, Potter, or comparable commercial fire alarm systems preferred
Ability to diagnose basic to intermediate fire alarm system issues
Ability to read and understand fire alarm drawings, wiring diagrams, and system documentation
Strong understanding of fire alarm devices, circuits, power supplies, and system components
Experience performing inspections, testing, repairs, and system modifications
Comfortable working independently while knowing when to involve senior technical support
Professional communication and customer service skills
Willingness to continue developing programming, commissioning, and advanced troubleshooting skills
Ability to work throughout Massachusetts, New Hampshire, and Vermont
Massachusetts Class D license preferred
Candidates currently working toward a Massachusetts Class D license will also be considered
Compensation and Benefits
Competitive compensation based on experience and technical ability
Quarterly bonus opportunities based on field performance, including productive service time and administrative efficiency
Opportunity to develop into a senior service technician or programming role
Ongoing exposure to advanced troubleshooting, commissioning, programming, and system design
A technical career path for technicians who want to continue advancing within the fire alarm industry
This is a good opportunity for a fire alarm technician with a solid service and troubleshooting background who wants to take on more responsibility, expand their technical knowledge, and continue progressing toward senior service, commissioning, or programming work.