What are the responsibilities and job description for the Desktop Engineer position at Network Health?
The Desktop Engineer will design, develop, implement and maintain all PC, desktop, laptop, and software related services. An emphasis will be placed on supporting Windows Desktop Deployment strategies via SCCM, along with a best practice for lifecycle management of firmware, operating system, applications and related hardware.
Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work in-person at our office in Menasha.
Hours: 1.0 FTE, 40 hours per week, 8am - 5pm Monday through Friday, on-call, after hours SME support required
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Job Responsibilities:
- Develop structured and stable PC/mobile device deployment and management solutions
- Phone support skills a must for management of remote workforce
- Provide solutions for security enhancements and management of the environment
- Provide weekly, monthly, and on demand KPI reporting
- Develop, review, and maintain all documentation SOP's and user documentation
- Adhere to all corporate policies and SOP's
- May be involved in desktop engineering and support for root cause analysis or oversight of key issues
- Additional responsibilities as assigned
Job Requirements:
- BS Degree in Computer Science, or equivalent work experience in desktop support required
- 5 years in PC support including tablet, laptop, desktop, and mobile support
- 5 years in centralized MDM management of mobile device management
- 5 years in Security Management of desktop environment.
- 5 years Active Directory administration experience
- 3 years working with ITIL Practices or similar enterprise experience
Network Health is an Equal Opportunity Employer
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