Systems Administrator I

The Systems Administrator I is responsible for providing support for a variety of systems & network equipment. They will assist in the installation and configuration computer equipment, create technical support documentation for systems and applications, maintain the environment by identifying system requirements, installing upgrades, monitoring system performance & asset management. The individual will need to be familiar with Microsoft Server & Desktop OS, networking fundamentals, SCCM, asset management, VMWare, as well as backup and disaster recovery.

Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at our office in Menasha, with hybrid opportunities available after training.

Hours: 1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Check out our 2024 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.

Job Responsibilities

• Routine patching services for operating systems & applications
• Perform hardware installations, configuration, and upgrade tasks
• Provide support on Microsoft Windows, computing hardware basic TCP/IP networking, antivirus applications, and standard practices of network security
• Carry out internal support processes, aiding in asset tracking systems, software licensing, quality assurance for hardware configurations, and deployment
• Troubleshoot hardware and software problems
• Work with other technical specialists and vendors as necessary to resolve system and telecommunication problems
• Recommend and contribute to the creation of process and/or modifications to client/server systems in order to improve efficiency, reliability, and performance
• Incident management using ticketing system
• Develop and maintain documentation library including but not limited to configurations, processes, daily tasks, upgrade plans, etc.
• Develop process automation for routine tasks
• Participate in disruptive/non-disruptive Disaster Recovery and Business Continuity tests for our critical services
• Provide Subject Matter Expertise, guidance, and assistance to Desktop Engineering including support of SCCM as required for imaging, application delivery, and patching
• Infrastructure solutioning input for 1, 3, and 5-year technology roadmap planning
• Collaborate with peers and IS leadership, and business fulfilling project, incident, and change requests
• Other duties and responsibilities as assigned
  
  

Job Requirements

• Associate Degree in Computer Science (or related field) required, or at least 4 years work experience in an Information Technology Infrastructure role
• 2 years Active Directory administration
• 2 years Microsoft Server & Desktop OS administration.
• 2 years SCCM experience
• 2 years Networking fundamentals.
• 2 years Asset management experience.
• Related Experience Preferred:
• 2 years O365 administration
• 2 years Security vulnerability and remediation experience
• 2 years backup and disaster recovery
• 2 years VMWare server administration
  

Network Health is an Equal Opportunity Employer