What are the responsibilities and job description for the Systems Administrator position at Ki Mobility?
Job Summary
The Systems Administrator is responsible for the implementation, administration, and continuous improvement of the organization's server, network, cloud, software, and hardware environments. Working as part of the IT Infrastructure team, this position provides Tier 2 technical support and escalation assistance for IT operations while partnering with business stakeholders to design, implement, and support modern on-premise and cloud-based solutions. The successful candidate will help drive infrastructure modernization initiatives, improve service reliability, and enable secure, scalable technology solutions that support the organization's evolving business needs. This position requires strong problem-solving skills, resourcefulness, and the ability to effectively resolve technical issues across a variety of systems and environments. The goal is to deliver reliable technology services that enable business objectives and ensure operational continuity.
Essential Functions
Job Responsibilities
- Plan and complete IT projects based on business objectives and departmental goals; coordinate tasks and timelines.
- Manage deployed software within the company.
- Management of server environment to include hypervisor and storage technologies.
- Management of backup and monitoring solutions.
- Assist with designing, planning, and deployment of solutions within the M365 environment to include: Entra, Intune, Exchange, Sharepoint, and Copilot.
- Provide guidance to users on best practices when leveraging M365 solutions.
- Assist with management of phone system.
- Assist with deployments and configurations of network equipment.
- Assist with information security assessments and remediation tasks.
- Assist with managing end-user training to promote IT security awareness.
- Ensure and follow safety requirements and standards.
- Maintain a safe, neat and orderly work environment.
- Perform all duties in a manner that follows, demonstrates, and promotes Company’s values.
- Report to work as scheduled, on time, and able to work entire work schedule.
- Perform additional duties as assigned.
Knowledge, Skills, and Ability
- Ability to relay technical information to non-technical users.
- Advanced level skills using computer applications (Microsoft Suite, enterprise software).
- Customer service skills; comfortable working with business users and technical teams.
- Project management skills with the ability to multi-task, prioritize, and manage time efficiently.
- Ability to meet deadlines and contribute to estimating timelines.
- Analytical and problem-solving skills.
- Detail oriented with a passion for and ability to continuously learn.
- Possess excellent oral and written communication skills.
- Ability to exercise patience and understanding.
- Possess a proactive attitude.
- Basic math proficiency.
- Able to work effectively both independently and within a team environment.
- Ability to be highly adaptable and responsive to changing business needs.
- Ability to work onsite daily.
- Possess a continuous improvement mindset.
- Ability to observe and identify details.
- Ability to work extended hours as scheduled, including weekends and an on-call rotation.
Physical Demands
- Frequent sitting, wrist manipulation, walking, and standing.
- Frequent sedentary work with lifting up to 10 pounds.
- Occasional medium work with lifting up to 50 pounds.
- Manual dexterity to type and operate office equipment frequently.
- Must be able to complete all physical requirements to perform essential functions.
Qualifications
Education/Experience
- Required:
- A bachelor’s degree in Computer Science or 4 years of experience in an IT field.
- 3 years of experience in:
- Windows Server
- Hypervisors & Storage Management
- Backup and Disaster Recovery
- M365 Administration
- Preferred:
- Certification: Microsoft 365 Endpoint Administrator
- Certification: Microsoft 365 Administrator
Working Environment
- Position is onsite in a temperature-controlled office and manufacturing environment that will allow occasional remote work.
- Position is expected to participate in an on-call rotation.
This position does not now or in the future provide immigration sponsorship.
This position is subject to a background check. A prior conviction or pending charge will not automatically disqualify you from consideration. In accordance with the Fair Credit Reporting Act and Wisconsin Fair Employment Act, criminal histories will only be evaluated if the circumstances of the offense substantially relate to the duties of this position.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodation.
Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.