What are the responsibilities and job description for the Administrative Operations Clerk position at Network Health, Inc?
Network Health’s success is rooted in our mission to enhance the life, health, and wellness of the people we serve. This mission guides every decision we make, including the people we invite to join our growing team.
Network Health is seeking an Operations Clerk to provide in-office support to the Operations department's management and staff at our Menasha, WI location. This role is responsible for a variety of administrative tasks including organizing, coordinating, communicating, record keeping, managing incoming and outgoing mail, and supporting special projects. The Operations Clerk will also assist other departments as needed and provide backup coverage for the Receptionist.
Essential Job Duties:
- Demonstrate commitment and behavior aligned with the philosophy, mission, values, and vision of Network Health
- Appropriately apply all organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies
- Opens, sorts and stamps U.S. and interdepartmental mail according to established applicable department guidelines and record in QuickBase as needed.
- Performs various support duties for the applicable department, e.g., types letters, memos, reports, creates spreadsheets and graphs using computer software, answers telephones, scanning, photocopying, and faxing.
- Prepare and edit reports, correspondence, communications, presentations, and other documents. Proofreads copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
- Establish, maintain, and update filing system for documents and reference materials. Retrieves information from files when needed.
- Prepares weekly and monthly statistical reports as needed. Creates and maintains various internal forms.
- Orders necessary special supplies for the applicable department, e.g., letterhead, envelopes, special forms, etc.
- Responds to requests for information for the applicable department.
- Coordinates and maintains calendars for the applicable department. Maintains various department files.
- Works independently and within a team on special nonrecurring and ongoing projects. May function as project manager or team member for special projects.
- Provides back up coverage for Receptionist as assigned.
- Performs other duties as assigned.
Minimum Education Required:
High School Diploma or equivalent
Minimum Related Years of Experience (per minimum education) Required:
- At least four years of experience in an administrative support role or fast-paced office setting.
- Managing of incoming and outgoing mail and packages.
- 2 or more years’ experience in the insurance industry preferred.
- Previous customer service experience a plus
- Knowledge of insurance principles, claims, or applications a plus.
Functional Skills:
- Intermediate Microsoft Office skill, including Excel, Outlook, and Word. Ability to learn and navigate multiple programs to find information.
- Basic medical terminology knowledge, including a basic understanding of medical claims.
- Daily coordination of outgoing mail to members for work at home staff to members.
- Knowledge of standard office administrative best practices and procedures for light maintenance.
- Ability to plan and organize work around frequent interruptions.
- Ability to work independently or as part of a team.
- Ability to gather and analyze data.
- Ability to follow written or verbal direction.
- Strong personal credibility with the ability to build relationships with internal and external stakeholders.
- Ability to communicate clearly and succinctly, verbally and in writing in both informal and formal settings.
- Review operating practices and implement efficiencies where necessary.
This position will be based at our office in Menasha, WI and is not eligible for remote work at this time.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
