What are the responsibilities and job description for the Hospital Partnership Liaison, UK - Lexington, KY (3p-11p) position at Network For Hope (NFH)?
The Hospital Partnership Liaison plays a critical role in enhancing the culture of donation by building and maintaining strong hospital relationships, improving clinical processes, and delivering effective education. As a subject matter expert and strategic partner, the Hospital Partnership Liaison supports assigned hospitals through collaboration, customer service, and onsite visibility. This position requires significant regional travel and schedule flexibility, including nights and weekends as needed.
Work Location:
This position will typically be primarily based onsite at UK Hospital in Lexington, KY. The work location is subject to change with advance notice based on organizational needs. This position requires occasional travel throughout our donation service area.
Work Schedule:
The typical schedule will be Monday – Friday, 3:00pm – 11:00pm. There will be some weekend responsibilities based on activity and departmental needs.
Key Responsibilities:
Hospital Support & Relationship Building
- Collaborate with hospital leadership to review donation objectives, develop and implement strategic initiatives, and integrate hospital priorities to align with a culture of donation.
- Identify underperforming areas and initiate corrective actions.
- Provide support services and assist in resolving issues for hospital partners, including occasional after hours and weekends as needed.
- Anticipate and respond to hospital needs, including changes in clinical regulations, hospital policies, and staffing.
- Ensure hospitals adhere to best practices and regulatory requirements.
- Cultivate and maintain strong relationships with key hospital staff, including but not limited to physicians, nurses, chaplains, social workers, respiratory therapists, and administrators.
- Conduct regular on-site visits and activities at assigned hospitals, including night shifts, to maintain visibility and support donation efforts.
- Identify and empower hospital "champions" to act as internal advocates and resources for donation processes.
Partner Education & Training
- Prepare and deliver comprehensive and inspirational education programs on donation processes and regulations.
- Provide real-time education during active donation cases, ensuring staff are aware of their roles and the regulations governing family approaches.
- Lead training on specific donation pathways, various processes, techniques, and best practices.
Data Analysis & Reporting
- Gather, analyze and report on hospital-specific donation metrics and outcomes.
- Identify and communicate trends in referrals and donation outcomes.
- Present hospital-specific metrics, process improvement efforts, audit results, and other relevant information to hospital leadership.
- Participate in post-donor reviews to refine and improve donation strategies.
- Document all interactions and activities with hospital staff in the donor/electronic chart (e.g., iTransplant) according to organizational standards.
Compliance, Quality, & Process Improvement
- Recommend and implement improvements to department policies, processes, and procedures to enhance team effectiveness and reduce administrative burdens.
- Share best practices between hospitals and organ procurement organizations (OPOs) to drive continuous improvement.
- Conducts or assists with improvement projects and activities, including formal PDSAs, to achieve internal and external donation goals and metrics.
- Participate in the onboarding and orientation of new team members, contributing to a culture of learning and excellence.
- Ensure that hospital partners comply with all relevant regulations, including CMS indicators and hospital accreditation standards.
- Work with hospital-based committees to set goals, address issues related to donation processes, and review donation activity.
- Conduct follow-ups and corrective actions when process variances are identified.
Qualifications:
Education: Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, or a related field required. Exceptional work experience may be substituted for education requirements.
Experience: At least three years of experience in healthcare, marketing, communications, business development, or social work, with a preference for direct clinical experience. Position requires excellent communication, collaboration, and analytical skills.
Licensure, Certification, and/or Registration: N/A
Why Join Us?
At Network for Hope, we are dedicated to making a life-saving difference. Join a team that is passionate about improving lives and advancing the field of organ and tissue donation.
About Us
Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.
Benefits
Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.
To learn more about NFH, please visit our website at http://www.networkforhope.org.
Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.