What are the responsibilities and job description for the Account Manager position at Netlink Voice?
About Netlink Voice
At Netlink Voice, we provide communication, network, and IT solutions designed to keep businesses connected and running smoothly. We pride ourselves on delivering not just technology, but true partnerships. We are looking for a dedicated Account Manager to join our team and serve as the dedicated advocate and strategic partner for our existing client base.
Role Overview
As an Account Manager, you will be the primary point of contact for a portfolio of assigned clients. Your mission is to nurture these relationships, ensuring our clients receive exceptional service and maximum value from our solutions. You will sit at the intersection of customer service, IT strategy, and sales—monitoring day-to-day technical support while steering high-level quarterly strategies.
If you are a proactive problem-solver who loves building relationships and understands the vital role IT and telecom play in business operations, we want you on our team.
Key Responsibilities
- Client Nurturing & Relationship Management: Act as the trusted advisor and main point of contact for assigned accounts. Build strong, long-lasting relationships based on trust, proactive communication, and exceptional service.
- Quarterly Business Reviews (QBRs): Schedule, prepare, and lead QBRs with key stakeholders. Present performance metrics, review service usage, and align Netlink Voice’s solutions with the client's evolving business goals.
- Operational & IT Alignment: Develop a deep understanding of each client's unique daily operations, industry challenges, and IT requirements to ensure our services are fully optimized for their success.
- Support & Ticket Monitoring: Proactively monitor client helpdesk tickets and support calls. Act as an internal escalation point, ensure Service Level Agreements (SLAs) are met, and identify any recurring technical issues before they impact the client's business.
- Cross-Selling & Account Growth: Continuously assess client needs to identify strategic opportunities for cross-selling and upselling other Netlink Voice services and products that will add genuine value to their operations.
Qualifications
- Experience: 1 years of experience in Account Management, Customer Success, or B2B sales, preferably within the telecom, VoIP, Managed IT Services (MSP), or SaaS industries.
- Technical Aptitude: A solid foundational understanding of IT operations, networking, and voice services, with the ability to translate technical jargon into business value for clients.
- Communication Skills: Exceptional verbal and written communication skills. Comfortable presenting to C-level executives and leading structured meetings like QBRs.
- Analytical Thinking: Ability to analyze support ticket trends and usage data to provide actionable insights to clients.
- Sales Acumen: Demonstrated success in consultative selling and account growth without relying on aggressive sales tactics.
What We Offer
- Competitive base salary commission/bonus structure
- Comprehensive health, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- A collaborative and supportive team environment
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- IT Sales: 1 year (Preferred)
License/Certification:
- drivers license (Required)
Work Location: In person
Salary : $50,000 - $80,000