What are the responsibilities and job description for the Stock Associate position at NetCost Market?
Stock Associate
Company Overview:
At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.
Job Duties and Responsibilities:
We are looking for a candidate to join our Stock Team! The candidate must be able to provide customer service in a friendly manner. Responsibilities include quality control by checking products for quality and condition. To provide customer service in a professional and enthusiastic manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns, and to maintain the appearance and quality of the food in the display cases. You are required to provide customer service in a friendly and professional manner that consistently follows the standards of NetCost Market to maintain customer satisfaction.
Proactively assist customers within the guidelines outlined in our Customer Service Standards. Perform annual full-scale inventory assessments to identify missing inventory and items to be ordered
Provide customer service to customers who may need assistance while setting up displays or otherwise in the front of the store
Use rolling ladders to retrieve items from the stockroom on hard to reach shelves
Accurately maintain company database including all stock and inventory items
Build new store displays to present special merchandise
Organize and sort items on shelving, bins and displays according to company standards
Monitor and report any missing or lost inventory to management
Confirm all incoming shipments to be accurate by comparing the invoice to the order and ensure all inventory is in excellent condition
Keep the work area clean
Maintain all food safety standards
Follow the instructions of managerial staff
Ensure customers are served quickly, efficiently and in a pleasant manner
Respond resourcefully to customer requests and concerns
Provide excellent customer service and ensure clients had an outstanding shopping experience
Other duties as assigned
Preferred Qualifications:
Ability to deliver friendly, courteous, prompt customer service
18 years or older
Ability to read, write and do simple math problems
Ability to interpret, understand and follow instructions and solve problems
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