Account Operations Coordinator

Company Description

NetCarrier, Inc. is a trusted national provider of cloud-based voice and data services along with ConnectSmart AI based Voice Automation Services, serving SMB businesses across the U.S. for over 20 years. The company offers its proprietary cloud-based business communications platform, delivering robust Unified Communication (UCaaS) solutions tailored to Automotive Services, Residential Services and non-profit businesses. NetCarrier takes a high-touch, consultative approach in sales and project management to ensure client satisfaction. We focus on impactful business outcomes. We work with integrity, proactive communication to delivering exceptional results, NetCarrier consistently exceeds the expectations of its clients.

Role Description

This is a full-time hybrid role for an Account Operations Coordinator, based in the greater Philadelphia area, with some work-from-home flexibility. The Account Operations Coordinator would be responsible for managing the accounts receivable function and supporting the full customer account lifecycle. This role drives collections activity, ensures billing accuracy, and serves as the primary point of contact for customer account and invoice inquiries. Reporting to the Director of Sales Operations, the ideal candidate brings a strong foundation in AR and collections, a detail-oriented approach to financial record-keeping, and the ability to manage competing priorities across a high-volume account base.

Key Responsibilities

Accounts Receivable & Collections (~50%)

• Pull, navigate, and analyze the aging report to assess outstanding balances, identify delinquent accounts, and prioritize collections activity
• Execute outbound collections outreach via phone and email to secure payment commitments and resolve balance disputes
• Issue formal suspension notices and coordinate service interruptions and restorations in accordance with collections policy
• Engage third-party collections agencies as needed to recover outstanding balances on delinquent accounts
• Process billing adjustments and issue refunds including misapplied payments, finance charge reversals, and credits
• Partner with management to maintain visibility into cash flow status, aging trends, and collections activity

Account Services & Order Processing (~50%)

• Process new service orders, cancellations, and port-out requests with accuracy; ensure all order activity is reflected correctly in the billing system
• Conduct monthly invoice reviews to verify billing accuracy — including prorations, discounts, transcodes, taxation, and account details
• Calculate and apply early termination fees in accordance with contract terms
• Respond to customer inquiries regarding invoices and account balances via phone and email
• Guide customers through the self-care portal for invoice access and payment processing
• Support the ongoing migration from legacy billing systems to the current platform, ensuring data integrity throughout the transition

Qualifications

Required

• 1–3 years of experience in accounts receivable, billing, or collections
• Demonstrated ability to manage an AR aging report and execute a structured collections process
• Experience processing account orders and managing customer accounts in a billing environment
• Strong attention to detail with a high degree of accuracy in financial data entry and record-keeping
• Clear and professional written and verbal communication skills
• Proficiency in Microsoft Office Suite, particularly Excel

Preferred

• Background in telecom, SaaS, or a subscription-based billing environment
• Familiarity with third-party collections referral processes
• Experience with cloud-based billing and account management platforms
• Associate's or Bachelor's degree in Accounting, Finance, or a related field

Compensation/Salary

$40,000-$45,000