Generalist Clinician, ERS

TITLE     Emergency Response Services Clinician          CLASSIFICATION:   LSW/LPC  

GENERAL DESCRIPTION:

Responsible for providing telephone triage as it relates to mental health and /or alcohol and other drug crisis intervention. This position is the gateway to Netcare Access. Individuals in this class will perform duties under the supervision of the Director, Community Services.

POSITIONS SUPERVISED:   None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Triage via the telephone by determining the severity of the client’s request; provides linkage to appropriate Access locations or other community services and hotlines.
2. Makes appropriate internal/external emergency and crisis intervention referrals; dispatches mobile crisis services (CCR, Probate Pre-screener, Older Adult, Youth Services, Reach Out Worker and Mobile Unit) and or cab or 911 as appropriate.
3. Makes non-crisis referrals for specialized services to other community resources; schedules appointments.
4. Maintains timely and complete documentation of services and activities, which meet the standards of Netcare and accrediting agencies.
5. Performs other duties as assigned.  

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

1. Ability to engage in problem solving process.
2. Ability to relate to clients with a variety of age, economic/educational backgrounds, personality types and problems.
3. Ability to deal with violent or potentially violent clients.
4. Ability to quickly assess and prioritize information received.
5. May provide services in CIS East, West, or CSU as assigned.
6. Exhibits flexibility and ability to manage multiple demands in a fast-paced environment.
7. Ability to use a range of techniques and interventions.
8. Ability to utilize reference material such as maps, directions and street locations.
9. Basic knowledge of the demographic and human services network in Franklin County.
10. Ability to work in alternate locations as assigned.
11. Demonstrated skills in the use of personal computer to record client data, produce written correspondence or reports.
12. Ability to hear and speak well enough to converse with clients or others employee’s in person or over   the telephone for a majority of the time.
13. Ability to see well enough and have the manual dexterity and physical ability to access referral source and other information from a wide selection of manuals, texts, etc. while engaged in a crisis intervention telephone conversation with a client.
14. Ability to achieve and maintain certification in required training programs.

MINIMUM QUALIFICATIONS:

Bachelor’s degree required. LSW/LPC 2 years experience in crisis setting; experience with AOD a plus.

Posting Date: ___________                                            Posting Number: _________

ESSENTIAL CORE COMPETENCIES FOR EMERGENCY RESPONSE SERVICES CLINICIAN:

1. Demonstrates DSM IV assessment and diagnostic skills.
2. Ability to provide effective clinical interventions
3. Ability to accurately and succinctly document clinical interventions.
4. Ability to complete required paperwork in a timely and error-free fashion.
5. Ability to apply risk management and problem-solving techniques to clinical/workplace situations.
6. Ability to engage and de-escalate clients in a professional and effective manner.
7. Ability to effectively work as a member of a team.
8. Demonstrates broad knowledge of and ability to access community resources on behalf of clients.
9. Ability to adhere to Agency Policies, Procedures and other expectations.
10. Actively seeks opportunities to develop clinical skills.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.