What are the responsibilities and job description for the Sr. IT Support Specialist - End User Computing position at Net2Source (N2S)?
Join a Global Leader in Workforce Solutions - Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500 . Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Job Title: Senior IT Support Specialist - End User Computing
Location: Malvern, PA 19355
Duration: 05 months
Schedule: 6:00 AM - 2:00 PM EST
Experience Required
• 8-10 years of experience.
Position Summary
• This is a role to support the site directly onsite all week with a service bar / genius bar style service.
• They will support all End User Compute, networking patching, smart hands, audio visual / conference room / MTR assistance.
• Will need to understand PC and MAC, OT networks, and M365 Office Suite items.
• Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
• Supports customization and facilitates IT operations and maintenance processes.
• Implements programs and procedures for safeguarding data/information security and safety.
• Executes and/or organizes relevant testing activities.
• Designs and documents existing and changed IT operational processes.
• Develops necessary service levels in order to fulfill business requirements.
• Performs 2nd-level user help desk activities, individual coaching and trainings.
Qualifications
Experience
• 8-10 years of experience.
Knowledge
• Deep professional know-how and experience in one Sub Job Family.
• Masters domain and transfers and applies know-how in various contexts.
• Solid professional judgment and problem-solving competence.
• Improves existing processes and approaches.
Responsibilities
• Support End User Computing environments and onsite user services.
• Provide networking patching and smart hands support.
• Support Audio Visual systems, conference rooms, and Microsoft Teams Rooms (MTR).
• Troubleshoot and support PC and Mac environments.
• Support OT networks and Microsoft 365 applications.
• Perform IT operations and maintenance activities according to approved procedures, guidelines and standards.
• Support customization and facilitate IT operations and maintenance processes.
• Implement programs and procedures for safeguarding data/information security and safety.
• Execute and/or organize relevant testing activities.
• Design and document existing and changed IT operational processes.
• Develop necessary service levels to fulfill business requirements.
• Perform 2nd-level user help desk activities, individual coaching, and training.
Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Salary : $30 - $34