What are the responsibilities and job description for the End User Support Specialist position at CBTS?
Job Title: User Services Analyst
- Location: fully onsite - Conshohocken, PA. While approximately 30 people will use the office on a hybrid schedule, there will be employees on-site five days a week, requiring consistent coverage.
Duration: Direct hire
Notes:
*This role will be based in an office without direct, on-site oversight, so the ideal candidate will be mature, self-directed, and comfortable working independently.
Job Summary
The User Services Analyst provides end-user support for technical issues and supports the IT Infrastructure/Systems.
Essential Job Duties and Responsibilities
- Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment and other IT related systems
- Create and manage user accounts and access
- Perform Office 365 and network administration
- Assist in IT Asset Management to ensure accurate inventory records
- Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
- Create knowledge base articles, checklists, procedures, and end-user training
- Other duties as assigned
Education and/or Experience
- Office 365 Administration
- Microsoft Office Experience
- Active Directory Experience
- Exchange Server/ Exchange Online Experience
- Networking – Router, Switch, Firewall, AP Etc. Experience Preferred
- Mobile Device Management Experience
- AV Equipment/Video Conferencing Solutions Experience
- Experience with Windows OS, MAC OS, iOS, Android
- Bachelor’s degree or equivalent combination of education and experience preferred
- Minimum 1 year experience in a similar role
Skills/Specialized Knowledge
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written to a wide range of end- users
Other Requirements
- Must maintain professional appearance.
- Ability to be at work on a regular and consistent basis