What are the responsibilities and job description for the Service Desk Agent position at Net2Source (N2S)?
Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.
Job Title Service Desk Agent
Location Los Angeles, CA
Duration: 3 Months (Temp to Hire)
Responsibilities:
- Service Desk Agent I is responsible for supporting the end-user community at the Keck Medicine of USC hospitals and clinic locations.
- This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.
- Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.
- Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
- Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
- Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
Qualifications:
- Must be available to work any shift
- Minimum of 3 years of IT and 2 years' experience in Desktop and/or Service Desk Support Strongly preferred;
- High School Diploma
- Associate's Degree in a related field is preferred.
Awards and Accolades:
- America's Most Honoured Businesses (Top 10%)
- Awarded by USPAAC for Fastest Growing Business in the US
- 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
- Fastest 50 by NJ Biz (2020, 2019, 2020)
- INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
- Top 100 by Dallas Business Journal (2020 and 2019)
- Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
- 2019 Spirit of Alliance Award by Agile1
- 2018 Best of the Best Platinum Award by Agile1
- 2018 TechServe Alliance Excellence Awards Winner
- 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Sr. Delivery Manager
Net2Source Inc.
Global HQ Address 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024
Contact No.: (201) 422-2110 | Fax: (201) 221-8131| Email: gabe@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn