What are the responsibilities and job description for the Service Delivery Lead position at Net2Source (N2S)?
Title : Service Delivery Lead RD Labs IT
Location : Jacksonville, FL
Rate range- $60-$70
Job Description:
Own end to end delivery reliability and continuous improvement of IT services that enable RD innovation across multiple MedTech business units Ensure secure compliant and resilient operations across lab computing instrument workstations segmented ICE networks and integrated ITOT capabilities
Key Responsibilities
- Lead day to day IT service delivery for RD labs working in collaboration with the site based BT and RD leaders incident request problem and change management via ITIL ServiceNow with clear SLAs OLAs and root cause eradication and transparent communications to site leadership
- Act as the site technologist Translate RD site strategies into practical secure solutions on the shop floor and in labs advise on architectures platforms and patterns that accelerate throughput and quality Understand and document the business goalss and how our technology can enable those outcomes
- Serve as domain expert for deployments involving firewalls ICE segmented networks ITOT integrations IoT enablement and equipment connectivity instrument PCs controllers gateways Document local site capabilities such as asset lists and locally managed applications working with the BT site leader
- Oversee core lab infrastructure servers networks software baselines backups DR and coordinate patching hardening and vulnerability remediation for instrument workstations within regulated constraints Support audits CAPAs deviations and change control
- Partner with Lab Operations Quality Engineering Cybersecurity and vendors to translate lab needs into scalable secure solutions manage vendor performance and onsite activities
- Drive continuous improvement and cost optimization process simplification automation standardization maintaining transparency through KPI dashboards and service reviews
- Ensure compliance with GxP data integrity expectations eg GAMP 5 ALCOA and support audits CAPAs deviations and change control for computerized systems
- Coordinate site readiness for projects lab moves new instruments integrations including network segmentation ISA95 NIST connectivity and qualification validation impact
- Maintain cybersecurity and data integrity expectations support regulated operations eg GxP as applicable
- Maintain robust knowledge articles and runbooks for repeatable high quality operations in MLL contexts
- Champion reliability and value Ensure each initiative ties to business outcomes safety quality service cost working closely with Operations Quality Engineering and Cybersecurity
Minimum Qualifications
- Bachelors in information technology Computer Science Engineering or related field or equivalent experience
- 6 years in IT service delivery operations with hands on supporting scientific RD operational technology environment instrument PCs controllers data systems and ITIL aligned ITSM ServiceNow Jira
- Strong understanding of segmented ICE networks firewalls and secure equipment connectivity in regulated settings
- Proven leadership of multivendor onsite remote teams with measurable SLA attainment and continual improvement
- Clear concise communicator across operations quality and technical stakeholders strong stakeholder management in fastpaced settings
Preferred Qualifications
- Cloud virtualization exposure knowledge of cybersecurity best practices familiarity with RD OT integrations ITIL v3v4 certification ISA95 NIST
- Experience with GxP CSV or CSA frameworks eg GAMP 5 audit support and data integrity practices
- Familiarity with lab data systems eg ELN LIMS CDS IoT integrations and monitoring in segmented networks
Salary : $60 - $70