Patient Care Coordinator

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Company: One of Our Clients

Job Description:

Job Title: Specialist, Patients Operations, Scheduling & Cell Logistics

Duration: 12 Months (Extendable)

Location: Giralda Farms, Madison, NJ 07940

Pay Rate Range: $32.00 - 34.69/hr on W2

Location: Tuesday, Wednesday and Thursday onsite at Giralda Farms is required each week.

Schedule: 9am-6pm depending on business needs (Must be flexible)

Requirements:

Bachelor’s degree or comparable experience.

Biopharma experience is a plus

Salesforce, ServiceNow, or similar CRM/case management tools.

4 years of work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics

Description:

The Specialist, AMER Operations, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. The primary duty of the Specialist, AMER Operations, Scheduling & Cell Logistics is to maintain the day-to-day operations of patients’ treatment journey related to their materials, related to transportation, manufacturing, and distribution.

Responsibilities:

Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.

Ensure business continuity between internal and external partners.

Monitor the Patient’s treatment journey from collection to infusion while potentially troubleshooting issues.

Monitor and triage requests and issues within the case management system.

Comply with and maintain training and good documentation practices.

Education and Experience:

• Bachelor’s degree or comparable work experience.
• Work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.

Knowledge, Skills, and Abilities:

• Excellent verbal and nonverbal communications.
• Ability to identify process improvements.
• Highly self-motivated, self-aware, courteous, and professional.
• Able to work independently and in groups.
• Adaptable to the ever-changing business needs.
• Exceptional customer service skills.
• Skilled at managing high stress situations and able to de-escalate.
• Strong sense of ownership and accountability.
• A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform.

Awards and Accolades:

America's Most Honored Businesses (Top 10%)

Awarded by USPAAC for the Fastest Growing Business in the US

12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)

Fastest 50 by NJ Biz (2020, 2019, 2020)

INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)

Top 100 by Dallas Business Journal (2020 and 2019)

Proven Supplier of the Year by Workforce Logiq (2020 and 2019)

2019 Spirit of Alliance Award by Agile1

2018 Best of the Best Platinum Award by Agile1

2018 TechServe Alliance Excellence Awards Winner

2017 Best of the Best Gold Award by Agile1(Act1 Group)