IT Change Management & Communications Specialist

Position Title: IT Change Management & Communications Specialist I

Location: Based in US – Pittsburgh area, collaborating with global and multidisciplinary teams. This role is hybrid and required to be in office 3 days per week.

Term: Fulltime-Permnent

Job Function: Change Management, Digital Transformation & Employee Experience within the Office of the CIO (OCIO), part of the Change Management &

Communications team.

Position Description:

The Change Management & Communications Specialist plays a pivotal role in leading strategic change initiatives across the Digital IT organization. This role focuses on the people side of digital transformation, ensuring that technology-enabled changes are embraced, adopted, and sustained across the enterprise.

Embedded within the Office of the CIO (OCIO), this role will structure Change Management methodologies and leverage Digital Adoption Platforms (DAPs) to enhance employee experience, drive business value, and support compliance and readiness across diverse functions and geographies.

In addition, to drive further alignment of our digital collaboration and productivity tools, this role will have responsibility for partnering with our compliance, Aerospace, and S&T businesses and functions to focus on the digital workplace products and services needed to align with our Export Control policies and procedures.

This role acts as a bridge between business needs and IT capabilities, ensuring that digital solutions deliver measurable value and align with organizational goals.

Key Responsibilities

• Lead enterprise-wide change initiatives, applying structured change management frameworks tailored to cultural and organizational contexts.
• Drive adoption of digital workplace tools (e.g., WalkMe, Microsoft 365, Salesforce, Workday, ServiceNow) using DAPs to maximize ROI and employee engagement.
• Develop and execute communication strategies aligned with IT transformation goals, including storytelling, branding, and channel management.
• Develop and execute communication plans to support change and drive employee engagement.
• Partner with technical service owners to deliver business value, manage service success, and prioritize impacts.
• Assess organizational readiness and stakeholder impact; identify change agents and advocates to foster positive acceptance of change.
• Collaborate with stakeholders across business units to ensure alignment and readiness; identify and engage the right stakeholders, manage relationships and experiences.
• Measure and report on adoption success, employee experience and business impact.
• Support compliance with Export Control policies in collaboration with Aerospace and S&T functions.
• Demonstrate strong collaboration and relationship-building skills, engaging input and commitment to success.
• Solve problems with an interdisciplinary approach, connecting perspectives to drive results.
• Apply strategic thinking in the use of technology to enable business goals.
• Thrive in a hands-on, dynamic environment that requires a consultative approach and solutions spanning multiple business contexts.

Education

• Bachelor’s degree or higher in Information Technology or a related field.

Experience

• Minimum 5 years of experience in IT, change management, business process, or consulting roles.
• Proven success in project implementation and digital transformation/ change initiatives.
• Experience in Communications is highly preferred.

Technical Skills

• Familiarity with enterprise IT platforms such as: Microsoft 365
• WalkMe
• Salesforce Sales Cloud
• Workday
• ServiceNow
• Understanding change management methodologies and tools.

Soft Skills

• Strong collaboration and relationship-building abilities.
• Excellent communication and storytelling skills.
• Strategic thinker with a consultative approach.
• Self-directed, collaborative, and comfortable working in fast-paced environments.
• Skilled in interdisciplinary problem-solving and stakeholder engagement.

Reports To : Reports to the IT Manager, Change Management & Communications, under the leadership of the Office of the CIO (OCIO).