Financial Analyst

Client is looking for resources with US Banking experience, specific to Print and Mail / Check Capture / Image Processing domain

The resource should have experience implementing any platform solutions in large or community banks for print/ mail production ; Familiarity with check capture/remittance platforms and lock-box processing

Job Title: Analyst - Implementation

RATE: $30-33/hr.w2

Remote (candidate must travel to client site when required expenses paid by client)

Job Responsibilities:

• Senior-level SME and individual contributor delivering client imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC platforms

• Operates as both Project Manager and Technical Analyst on small projects; lead Technical Analyst on larger, complex, multi-product cross-functional engagements

• SME designation expected on assigned platforms — provides authoritative guidance, solutioning, and escalation support to clients and internal teams

• Client-facing role requiring excellent communication, requirements translation, and stakeholder management with US-based banking clients

• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain Knowledge

• Excellent financial industry and item processing domain knowledge across banking and payments

• Merchant and mobile distributed capture workflows — end-to-end deposit lifecycle and exception handling

• Branch capture and teller capture workflows; sort pattern configuration within banking environments

• Image Cash Letter processing, Duplicate Detection, and Chargeback / Return Item Processing

• Host Integration knowledge; familiarity with banking ERP, check clearing, and remittance platforms

Platform & Application Knowledge

• ImageCentre — SME-level; installer, configuration, training, Duplicate Detection, and multi-version expertise

• Voyager — SME-level; Image Cash Letter (ICL) and Return Item Processing configuration and support

• Chargeback Manager — SME-level; review and solution client chargeback and return item processing requirements

• CCX / FXD — merchant and mobile distributed capture; SME to strong resource depending on assignment

• DLM / DLC — distributed capture management; configuration and deposit lifecycle support

• DirectLink — product-to-product migrations, add-on/work order projects; Host Integration knowledge

Project & Client Management

• Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst

• Lead Technical Analyst on large, multi-product, cross-functional implementation engagements

• Review client requirements and relay to appropriate technical resources where needed; coordinate cross-team delivery

• Manage scope, escalations, and client expectations through go-live and stabilisation phases

• Lead client calls, training sessions, and on-site (or remote) go-live and hypercare support

• Up to 25% travel to client sites for installation, training, and go-live support (profile-dependent)

Technical Skills

• Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support across all platforms

• Strong to excellent item processing knowledge spanning merchant, mobile, teller, branch, and distributed capture channels

• Excellent sort pattern and logic knowledge — review, configure, validate, and optimise client capture requirements

• Image Cash Letter (ICL) and Return Item Processing — review client requirements and provide efficient, supportable solutions

• Deposit settlement and balancing knowledge across distributed capture environments (CCX/FXD/DLM/DLC)

• Requirements gathering, gap analysis, technical solutioning; product-to-product migration and add-on project delivery

Soft Skills & Work Requirements

• SME-level depth on assigned platforms — mentors junior resources and provides cross-training

• Excellent training and documentation skills; contributes to standards, runbooks, and best-practice guidelines

• Strong written and verbal communication; presents solutions clearly to technical and non-technical stakeholders

• Independent judgment and cross-team collaboration; ability to coordinate multiple resources under pressure

• Must be available to work US business hours (North America client base)

• After-hours and weekend availability required for minimum 2 weeks post go-live per new client