What are the responsibilities and job description for the Deskside Support position at Net2Source (N2S)?
Locals and w2 only
Position : Deskside support L2
Locations : NYC, NY // Princeton, NJ // Wilmington, DE // Atlanta, GA // Boston, MA // Chicago, IL// Seattle, WA // SFO, CA
Rate : $22.5/hr.w2 (max)
Job Description:
Required Skills & Experience
Experience
4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
Experience supporting portfolio managers, traders, and research teams
Exposure to market-sensitive, time-critical environments
Technical Skills
Strong Windows desktop and endpoint support expertise
Multi-monitor and high-performance workstation setup
Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
Process & Tools
ITSM tools such as ServiceNow, Jira or equivalent
Incident prioritization based on investment business impact
Knowledge of SLA-driven support in financial environments
Soft Skills
Strong stakeholder engagement
Ability to operate in high-pressure, market-driven environments
Excellent problem-solving and decision-making skills
Clear and confident communication under pressure
High level of ownership, attention to detail, and accountability
Salary : $23