Director, People Operations

Remote

The Director, People Operations is a key steward of Nest Health's mission to make comprehensive, compassionate healthcare radically accessible to families who need it most. This role exists to build, support, and scale a people-first organization rooted in our core CHARJ values- Collaboration, Humility, Authenticity, Resourcefulness, and Joy. By shaping inclusive policies, fostering culture, and ensuring seamless people processes, the Director helps create an environment where every team member can thrive and contribute meaningfully to our work transforming healthcare for underserved communities.

What is the role?

The Director, People Operations is responsible for the talent acquisition, people operations/human resources, and non-clinical training & development needs of the organization. This person will serve as a business partner to senior leadership, drive all hands communication, help build leadership capacity across the organization, and anticipate the needs of the business & employees as Nest scales. Reporting to the COO, this role will lead and integrate talent attraction and people operations to create a seamless experience across the employee lifecycle. The right candidate will have experience within startups at varied stages and maturity, and feel confident building at seed stage and preparing for scare and fast growth.

Learn more about us at https://www.nesthealth.com/.

To learn more about the Nest care model, watch this video, by the award- winning HBO Katrin Babies filmmaker Edward Buckles, JR.

What will you do?

• Inspire, model, and foster a culture that matches Nest’s mission, vision and values, including promoting inclusion and equity, assuming positive intent, openly embracing curiosity, and showing humility.
• Oversee all aspects of the recruiting process, including sourcing, screening, interviewing, and recommending candidates for interviews and for hire
• Continually improve onboarding experience for all new hires as they transition from recruiting to onboarding, including close partnership with Clinical Operations leadership on learning & development processes.
• Manage overall performance management cycles, including promotions, performance reviews, goal setting (OKRs), and developing career paths across all areas of the company.
• Coach, advise, and train managers on their leadership effectiveness and how to employ various techniques, including conflict resolution, team building, professional development, role & responsibility clarity, and performance management.
• Integrate the tenets of company-sponsored communication/diversity training into all aspects of internal communications and feedback processes.
• Respond to and own resolution of all employee-related incidents, consulting with leaders, managers, and employees.
• Champion and develop Nest’s approach to ]inclusive and equitable practices and metrics throughout the organization.
• Utilize a data-driven mindset to identify key People Operations metrics that drive insights and inform decision-making to support long-term growth objectives.
• Lead with best practices and proven methodologies for process improvement, scalability, and automation to support long-term growth objectives.
• Proactively develop key objectives and results for the People Ops team that align with company goals.
• Bring thought leadership, creative insights, and strategic perspective to designing, implementing, and continuously improving People initiatives.
• Offer solutions and insights on employee needs within existing markets and in new market expansions.
• Lead our ongoing effort to develop a thriving, work culture with employees across the U.S.
• Forge strong connections, maintain open lines of communication, and gain trust with employees at all levels.
• Be an ambassador of company core values and drive initiatives to constantly build upon and improve culture and engagement.
• Continually identify and prioritize people-related risks for the organization and partner closely with Legal and other departments to ensure that appropriate policies and procedures are in place.
• Serve as mentor and growth partner to direct reports, as well as employees across the organization.

What do you bring to the Nest?

• Education: Bachelor’s degree in business administration or a human resources field (equivalent experience accepted)
• Minimum of seven (7) years of progressive leadership experience in human resources or healthcare talent recruitment, or ideally both, with demonstrated success in managing and developing high-performing, cross-functional teams
• Experience with using and administering ATS and HRIS (bambooHR preferred) platforms is required
• Experience working with a diverse workforce that includes local/national employees and market/shared services teams
• Experience in a startup or fast-paced, rapidly evolving environment required, with a track record of building and scaling operations to meet organizational goals and objectives, particularly in the value-based care delivery environment
• Experience in home care delivery, population health management, care coordination, or other relevant clinical operations company preferred
• Demonstrated commitment to Nest Health’s mission, vision, and values, with a passion for improving healthcare outcomes for underserved populations and an ability to align cross-functional teams to the mission
• Flexibility and adaptability to respond to the changing needs and priorities in a start-up environment
• Passionate about People data accuracy and integrity
• Excel at process management, process documentation, and ensuring that processes received regular review and auditing
• Adaptable with a keen ability to fly high (focused on strategy/infrastructure) or low (focused on operational/tactical) as needed

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

• This is a remote role and will require occasional travel to Corporate Office and field offices (15-20%)

What does Nest bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and Unlimited PTO, and an all-of-you, inclusive approach to benefits:

• Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets
• Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare
• Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities
• Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses
• Employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working
• Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities
• Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas
• Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes
• Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified

• To learn more about the Nest care model, watch this video, by the award- winning HBO Katrin Babies filmmaker Edward Buckles, JR.