What are the responsibilities and job description for the Salesforce Architect position at Ness Digital Engineering?
Job Title: Salesforce Principal Architect
Overview
We are seeking a highly experienced Salesforce Principal Architect to lead the design and delivery of enterprise-scale Salesforce solutions. This role is responsible for defining architecture strategy, ensuring alignment with business objectives, and driving large transformation programs across multiple clouds and integrations.
Key Responsibilities
- Architecture Leadership
- Define end-to-end Salesforce architecture across Sales, Service, Experience, Data Cloud, and Industry Clouds
- Establish scalable, secure, and high-performing solution designs
- Own architecture governance, standards, and best practices
- Program & Delivery Oversight
- Lead large, complex transformation programs (multi-org, multi-cloud)
- Provide technical leadership across squads/teams
- Ensure quality, scalability, and maintainability of solutions
- Stakeholder Engagement
- Partner with C-level executives, business leaders, and IT stakeholders
- Translate business strategy into technology roadmaps
- Act as a trusted advisor to clients and internal leadership
- Integration & Data Strategy
- Define API-led architecture (MuleSoft or similar)
- Drive enterprise data strategy including MDM, Data Cloud, and analytics
- Ensure seamless integration with external systems (ERP, data platforms, etc.)
- Innovation & AI
- Identify opportunities to leverage AI (Agentforce, Einstein, GenAI)
- Drive adoption of emerging Salesforce capabilities
- Governance & CoE
- Establish Center of Excellence (CoE) frameworks
- Define DevOps, CI/CD, and release management strategies
- Ensure compliance with security and regulatory requirements
- Pre-Sales & Practice Development
- Support solutioning, proposals, and client pitches
- Mentor architects and developers
- Contribute to capability building and reusable assets
Required Qualifications
- 12–18 years of experience in enterprise technology, with 8 years on Salesforce
- Proven experience as a Lead/Principal Architect on large-scale Salesforce programs
- Deep expertise across:
- Sales Cloud, Service Cloud, Experience Cloud
- Integration patterns (REST, event-driven, MuleSoft)
- Data architecture & governance
- Strong understanding of:
- Enterprise architecture frameworks (TOGAF or similar)
- Security, scalability, and performance design
Preferred Qualifications
- Salesforce Certifications:
- Certified Architect or multiple architect certifications
- Application Architect & System Architect
- Experience with:
- Salesforce Data Cloud
- Industry Clouds (FSC etc.)
- DevOps tools (Copado, Gearset, GitHub Actions)
- Exposure to AI/GenAI implementations within Salesforce ecosystem
Key Competencies
- Strategic thinking and problem-solving
- Executive communication and influencing skills
- Strong leadership and mentoring ability
- Ability to balance business needs with technical constraints
Success Metrics
- Successful delivery of large transformation programs
- Architecture scalability and performance benchmarks
- Stakeholder satisfaction and business value realization
- Adoption of best practices and reusable frameworks