Desktop Support Technician - Level 2

This is a contract to hire position with a client of ours that is onsite in Clearwater, FL.

Position Overview

We are seeking a hands-on Level 2 Desktop / Site Support Technician to provide onsite end-user and facility IT support at its Clearwater-area manufacturing location. This role requires a technician who understands core Windows desktop support concepts, can work independently on day-to-day issues, and retains foundational IT knowledge without repeated guidance.

The ideal candidate is confident in endpoint support fundamentals, communicates clearly with users and IT teams, documents solutions, and maintains personal reference material to ensure consistent issue resolution.

Key Responsibilities

• Provide onsite Level 2 support for end users across Windows OS, Microsoft Office, and business applications
• Troubleshoot PC hardware, software, and operating system issues
• Support printer issues (local and network printers)
• Perform PC imaging, deployment, and refresh activities
• Assist the network team with onsite support, including: Cable troubleshooting, Switch replacements (hands-and-eyes support), Respond to and resolve network connectivity issues at the desktop level
• Support project-based IT work as needed

Required Technical Knowledge

Candidates must demonstrate a clear understanding of the following core concepts:

• Windows permissions
• Understanding folder permissions and how to modify or update them
• Remote Desktop Protocol (RDP)
• Active Directory
• Understanding computer objects and Organizational Units (OUs)
• Ability to move computers between OUs
• SCCM
• Familiarity with imaging and deployment workflows

Qualifications

• 2–5 years of hands-on desktop or site support experience (Level 2 preferred)
• Experience supporting onsite users in an enterprise environment
• Manufacturing or plant-floor support experience is a plus
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills