What are the responsibilities and job description for the MSP Contingent Workforce Officer - Spanish Speaker position at NES Fircroft?
MSP Programme Management Specialist
We are seeking an experienced Recruitment Programme Management Specialist to oversee the day-to-day delivery and success of MSP (Managed Service Provider) services across multiple countries in the region.
This role is ideal for a recruitment professional who thrives in a fast-paced, client-facing environment and has strong experience managing vendors, stakeholders, and end-to-end recruitment processes across diverse markets.
Key Responsibilities
- Manage relationships with local hiring managers and oversee temporary recruitment requests
- Coordinate end-to-end recruitment activities including vacancy intake, supplier briefing, CV screening, interview scheduling, and onboarding
- Act as the main escalation point for day-to-day MSP operations
- Manage and monitor third-party vendor performance and ensure alignment with client expectations
- Work across multiple jurisdictions, ensuring compliance with local employment laws and practices
- Maintain and track recruitment data, agency performance, and hiring manager feedback
- Ensure delivery against SLAs and KPIs, driving continuous improvement
- Provide reporting, insights, and statistical analysis to support client decision-making
- Conduct workforce planning sessions with stakeholders to forecast hiring needs
- Drive cost optimization through market insights and competitive supplier strategies
- Ensure a high level of customer satisfaction and resolve operational challenges proactively
Requirements
- Proven experience in MSP, RPO, or vendor management within the staffing industry
- Strong knowledge of end-to-end recruitment processes
- Experience managing third-party suppliers, onboarding, and compliance processes
- Exposure to working across multiple countries or regions
- Excellent stakeholder management and client-facing skills
- Strong analytical mindset with ability to interpret and present complex data
- Effective communication skills in English (written and verbal)
- Ability to work across different cultures and business environments
- Strong problem-solving skills, attention to detail, and ability to manage competing priorities
Preferred Profile
- Experience in programme expansion, cross-selling, or growing MSP accounts
- Demonstrated ability to drive performance and improve service delivery
- Comfortable working in a dynamic, international environment
Why Join Us?
- Opportunity to manage a regional MSP programme with high visibility
- Work with diverse clients and stakeholders across multiple markets
- Be part of a collaborative, growth-focused environment