Systems Administrator

Job Title: Systems Administrator

NEPA Business Technologies is a Managed Service Provider (MSP) dedicated to helping small and mid-sized businesses manage their technology securely and efficiently. We provide comprehensive IT support, cybersecurity services, network management, cloud solutions, and strategic guidance to help our clients operate securely and efficiently. Our team values learning, collaboration, and proactive problem-solving —emphasizing accountability, technical excellence, and continuous improvement.

Position Overview

The Systems Administrator is responsible for managing, maintaining, and supporting a diverse range of client environments. This role requires a strong technical foundation across systems, networks, and cloud platforms, along with the ability to troubleshoot complex issues, implement reliable, secure solutions, and create/update documentation for whole team visibility. The Systems Administrator works closely with other staff, provides escalation support, and plays a key role in maintaining system stability and cybersecurity across all managed clients.

Key Responsibilities

• Support Windows server environments, Microsoft 365 tenants, and core network infrastructure for multiple clients
• Serve as an escalation point for advanced helpdesk tickets and complex technical issues
• Monitor system performance and proactively address potential issues using RMM tools
• Manage user accounts, permissions, and identity security (including MFA and access controls)
• Implement and maintain backup and disaster recovery solutions
• Perform patch management and ensure systems remain up to date and secure
• Set up, support, and maintain firewalls, VPNs, and network security configurations
• Assist in planning, quoting, and executing client projects, including migrations and infrastructure upgrades
• Maintain accurate and thorough documentation of client environments and procedures
• Communicate effectively with clients regarding technical issues, resolutions, and recommendations

Qualifications

• 5 years of experience in IT support, systems administration, or MSP environment
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
• Experience configuring and managing networking infrastructure (DNS, DHCP, VPNs, firewalls)
• Familiarity with virtualization platforms (e.g., VMware, Hyper-V)
• Understanding of cybersecurity best practices, including endpoint protection and backup strategies
• Experience with RMM and PSA tools preferred
• Strong troubleshooting and analytical skills
• Excellent communication and customer service abilities
• Ability to manage multiple client environments and priorities effectively
• Valid driver’s license and reliable transportation (for on-site support as needed)

Preferred Certifications

• CompTIA Network , Security , or equivalent
• Microsoft certifications (e.g., Azure, M365, Windows Server)

Vacation & Benefits

• 6 Paid holidays, and 10 days paid time off (PTO) after 90 day introductory period
• Health, dental, and vision insurance options after 90 day introductory period
• Professional development opportunities, including reimbursement for industry certifications
• Mileage reimbursement for on-site service calls
• Company-provided laptop and training materials