What are the responsibilities and job description for the Director Operations position at Neovia Logistics?
Job Summary
- The Director of Operations is responsible for managing the overall performance and profitability of multiple Transportation, Flow Through or Warehouse facilities. The Director of Operations leads and manages all activities related to the functioning of the service centers in order to meet or exceed customer expectations and to achieve facility and company goals for operating revenue, growth, sales, and service for the service area. In addition, the Operations Director establishes and maintains an effective relationship with their staff, customer contacts and internal support groups. Manages to key internal and client facing metrics and defines strategies for continuous improvement. Multiple Logistics Site Managers report to this position.
- Oversee all aspects of multiple sites for operations, administration, financial and customer service within the facility
- Ensure maximum return on revenue through effective operational planning and business development
- Overall responsibility for financial management, P&L results and management results to achieve operating income plan
- Owns the overall performance of the NOS results for the respective site
- Acts as key point of contact for multiple customers, working through service and KPI targets, contractual issues and/or renewal, pricing and scope adjustments
- Responsible for increasing the customer presence within Neovia
- Ensure compliance with all federal, state, or local regulatory agencies. (i.e. OSHA, DOT)
- Direct as needed the recruitment and/or contract personnel to meet the requirements of current and projected business within the facilities
- Weekly performance reporting, review of facility financials, and various audit compliance for internal/external customers
- Support sales and business development and has the ability to develop an effective plan, integrate and handle existing and new business, as needed
- Function as liaison between corporate groups and facility personnel, ensure a clean, properly organized, safe, and healthy environment for all personnel, including all facilities and equipment in a good state of repair
- Bachelor degree in Supply Chain, Transportation & Logistics or related degree and /or equivalent experience
- 5 years’ experience in warehousing (operations, sales, or combination)
- Proven track record in leading/managing distribution operations
- Knowledge of state, federal and international applicable laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, U.S. Customs, environmental, import/export, maritime, human resources)
- Demonstrated strong leadership, business planning, financial analysis, negotiation and customer satisfaction skills
- Demonstrated knowledge of effective organization and project management skills
- Ability to work effectively in a business environment characterized by complexity, ambiguity and rapid change
- Excellent interpersonal, communication, change management and presentation skills (written and verbal)
- Demonstrated ability to effectively resolve customer complaints and problems and restore or maintain business
- Adherence to the Company's Core Values and ability to execute our Value Promise
- Master’s degree in Supply Chain Management, Business or related area with major or emphasis in transportation or logistics.
- 5 years of supervisory experience. Ideally have 3PL Pre-Sales support experience.
- 7 years or more of logistics experience
- Ability to travel
- Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.