What are the responsibilities and job description for the Travel Coordinator position at NeoTravel Group?
The travel industry continues to grow and with it, we require a Travel Coordinator to provide premier customer service to clients. We are currently seeking a highly motivated individual who is proactive, friendly, and coachable with a passion for travel. We value integrity & professionalism. You will have access to our certification program with on-the-job training and ongoing professional development opportunities. Duties & ResponsibilitiesCommunicate with prospective clients to assess travel needs, preferences, and desired budgetFollow-up with leads via social media platforms, email, and travel inquiry submissionsCustomize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyersRecommend travel destinations based on weather, culture, excursions/activities, and visa requirementsBook travel arrangements, collect payments and associated fees, and obtain required documentationPrepare all pre-departure itineraries and handles pre, post, and during-travel conflicts in a timely mannerEstablish and maintain professional relationships with all travel vendors, clients, and tour operatorsRemain current on industry trends, promotional specials, and travel restrictions Qualifications & SkillsExcellent written and oral communication skills in EnglishFamiliarization with all social media platforms, Zoom, and Google Suite (preferred)Detail-oriented with strong organizational skillsExceptional problem-solving and interpersonal skillsFast learner with the ability to operate various computer applications and software programs (preferred)Ability to multi-task and prioritize tasks with proficiency Education and Experience Requirements2 years of customer service experience (preferred)High school diploma or GED (required)Associate's or bachelor’s degree in travel, hospitality, business, or other related fields (preferred)Experience working as a travel agent (a plus)Have Laptop/Smartphone & Internet Access
Salary : $36,468 - $46,616