What are the responsibilities and job description for the Project Manager - Managed Print Services (MPS)(W2 only) position at Neotecra, Inc?
Role Summary
We are looking for a Project Manager to handle printer deployment and Managed Print Services (MPS) projects. This role involves coordinating installations, managing service tickets, and ensuring smooth delivery of print services across the organization.
Key Responsibilities
- Manage printer deployment, replacement, and refresh projects end-to-end
- Coordinate with users, vendors, and technical teams for installations and support
- Monitor and manage service tickets using ServiceNow
- Track and reduce ticket backlog through prioritization and follow-ups
- Create reports and dashboards using Power BI to monitor performance and SLAs
- Maintain printer inventory and plan device lifecycle activities
- Troubleshoot printer and network-related issues (LAN/WAN/Wireless)
- Work with network, mobility, and other IT teams for connectivity support
- Identify process improvements and cost-saving opportunities
- Provide regular updates to stakeholders and ensure customer satisfaction
Required Skills & Experience
- 2–4 years of experience in Project Management
- Experience in Managed Print Services (MPS) or printer deployments
- Hands-on experience with ServiceNow (ticket management)
- Experience with Power BI (reporting and dashboards)
- Basic knowledge of networking (LAN, WAN, Wireless)
- Strong coordination, communication, and stakeholder management skills
Good to Have
- Experience with MS Project or similar tools
- Knowledge of IPT / Mobility environments
- Experience in vendor management
Salary : $55 - $63